XgenPlusXgenPlusHelp Center

Discover

Short collections of features worth five minutes of your time. Tick them off as you go.

Save time

Get an hour back every week

  • Write a mail with AI Compose
  • Snooze a mail until later
  • Schedule a mail for later
  • Save a mail as a template
  • Delete or move every mail a search finds
0 of 7 done Stay secure

Lock down your account in 5 minutes

  • Sign in with a code from the mobile app
  • Add your recovery details
  • Create an app password
  • See where your account is signed in
  • Lock mail in the Secure folder
0 of 6 done No leaks

Send without leaks

  • Check outside recipients before sending
  • Stop a mail just after clicking Send
  • Recall a sent mail
  • Stop recipients forwarding or printing
  • Check risky links before you open them
0 of 6 done Your language

Email in your language

  • Use XgenPlus in your language
  • Type in Hindi and other Indian languages
  • Add an email alias
  • Search your mail
0 of 4 done

Only in XgenPlus

121 features you won't find out of the box elsewhere
Mail

Accept mail only from your contacts

Choose whether your Inbox takes mail from everybody, only from your address book, or sends unknown senders to the Quarantine folder.

Mail

Add notes to a mail

Write dated notes on any mail, share them with colleagues the mail is shared with, and mail yourself the notes with Self Mail.

Security & Privacy

Allow or block multiple sign-ins

Decide whether your XgenPlus account can be open in several browsers at once, or whether a new sign-in ends the earlier session.

Security & Privacy

Allow sign-in only from chosen countries

Choose the countries your XgenPlus account can be opened from. Sign-ins from any other country are refused.

Security & Privacy

Allow sign-in only from home or office IP

Lock your XgenPlus account so it can be opened only from your home or office internet connection, using the Home IP and Office IP settings.

Security & Privacy

Allow your admin to troubleshoot your account

Give or withdraw consent for your administrator to see your account's logs, statistics and mail headers, never your mail content.

Mail

Approve or reject mail for a mailing list

As a mailing list moderator, review held mails in Pendings, then edit, reject or send them to the list.

Contacts

Ask contacts to update their own details

Send each member of a group a personal mail with a link where they correct their own phone, address and other details in your address book.

Assignments (XgenAir)

Assign a conversation to another agent

Hand one or more customer conversations to a colleague in your agent group, for example to escalate a billing question to a specialist.

Mail

Attach your business card

In Classic compose, add your contact card (vCard) to a mail so recipients can save your details in one click.

Calendar

Book a room, food or a vehicle

Request a meeting room, catering, a vehicle or equipment right from the meeting invite. Each request goes by mail to the person who manages it.

Mail

Browse mail by smart category

Open ready-made views such as High Priority, Today's Mail or Attachment from the Category list in the left pane, with no rules to set up.

Mail

Caution banner when replying to outsiders

When you reply to or forward a mail from outside your organisation, XgenPlus shows a caution banner you can add to the reply or dismiss.

Mail

Change a mail's highlight colour

Pick a different highlight colour for a mail that a colour rule has already marked, to make it stand out more in your list.

Mail

Change what recipients can do after sending

Stop recipients from replying to, forwarding, printing or deleting a mail you have already sent, or lift those limits again.

Security & Privacy

Change your password

Change your XgenPlus mail password or Secure Folder password in Settings, confirming with your current password or a code from the mobile app.

Contacts

Check a group for dead email addresses

Test every address in a contact group against the receiving mail server, without sending mail, and clean out the ones that no longer work.

Security & Privacy

Check a mail's digital signature

Click Verify Signature on a signed mail to confirm it really came from the sender and was not changed on the way.

Assignments (XgenAir)

Check agent performance

See for each agent how many conversations were assigned, replied to, closed, tagged or still pending, for today, yesterday or the month.

Mail

Check if a mail was encrypted or signed

See at a glance whether a mail arrived with enhanced encryption, standard TLS encryption, or a digital signature.

Mail

Check outside recipients before sending

XgenPlus can warn you before a mail leaves your organisation and let you untick any outside address added by mistake.

Mail

Check recent sign-ins on Home

See the last ten IP addresses that signed in to your mailbox, failed sign-ins and your account expiry date in the Security Checks widget.

Mail

Check risky links before you open them

XgenPlus checks each link you click in a mail and warns you with a Link Security Alert when the link looks risky, explaining why.

Mail

Choose where the sent copy is saved

Save a sent mail in Sent, in your password-protected Secure folder, in another folder, or not at all, using Save to in Classic compose.

Mail

Combine several mails into one forward

Merge up to 20 selected mails, with their text and attachments, into a single outgoing mail, or print them together as one bundle.

Developers

Connect an AI agent with the MCP Gateway

The XgenPlus MCP Gateway lets an AI agent such as Claude read and search one user's mailbox through the Model Context Protocol, with an agent password.

Mail

Connect another mail account

Link an outside IMAP and SMTP mail account to XgenPlus so you can receive its mail and send through it without switching mailboxes.

Server administration

Connect the SpamJadoo anti-spam server

Enter the address, port and integration key of your SpamJadoo server so users with AntiSpam get a SpamJadoo link in their Settings.

Security & Privacy

Create or upload your PGP keys

Generate a PGP key pair in XgenPlus Settings or upload your own, then share your public key and send encrypted or signed mail.

Mail

Decrypt a PGP-encrypted mail

Read a mail that was PGP-encrypted to you by clicking Decrypt Mail and entering your private key passphrase, with no plug-in needed.

Mail

Delete a mail

Move one or many mails to Trash from the mail list or from an open mail, and see why the Delete button is sometimes missing.

Mail

Delete all mail from a sender at once

Use Bulk Delete to find every mail matching a search, such as all mail from one sender, and delete them all in one action.

Server administration

Delete archived mail for a domain

Permanently delete archived mail for a domain or one user in a date range, after XgenPlus shows the count and asks you to confirm.

Mail

Delete or move every mail a search finds

Select all mails that match an Advanced Search, across every page, see their count and total size, then delete, move or mark them in one go.

Settings

Edit your profile and contact card

Update your name, home and office details in XgenPlus, download your vCard, and show a QR code that others can scan into their phone.

Security & Privacy

Encrypt a mail with S/MIME

Encrypt a mail in new compose so only the recipients can read it. XgenPlus checks live that every recipient has an active certificate.

Mail

Encrypt or sign a mail with PGP

In Classic compose, encrypt a mail with PGP so only the recipients can read it, and sign it with your key so they know it came from you.

Mail

Fall back from an Indian-language address

Make sure mail from your Hindi or other Indian-language email address still reaches servers that accept only English addresses.

Mail

Filter your Inbox with tag chips

Click a tag chip above the Inbox to show only mails with that tag, using tags your organisation has set up for everyone.

Mail

Find mail you replied to or forwarded

List the mails you replied to or forwarded, or all new, read, high-priority, today's, yesterday's or attachment mail, across every folder.

Mail

Find mailing list posts awaiting approval

If you approve posts for a mailing list, find every mail held for your approval in the Pendings category.

Security & Privacy

Fix "not allowed to login" messages

What each XgenPlus sign-in restriction message means, such as IP, country, proxy or a blocked domain, and who can lift it.

Mail

Follow up on mail awaiting a reply

See in one list the sent mails nobody has answered yet, and the mails you have scheduled to go out later.

Mail

Forward mail automatically

Forward incoming mail to another address by sender, choose the Mail-From address, skip large files or file types, and decide what happens to the original.

Mail

Forward several mails at once

Select up to 20 mails and forward them together with Forward Many, either as separate mails or combined into one.

Security & Privacy

Get alerts about failed sign-ins

The XgenPlus mobile app alerts you on your phone when someone types a wrong password for your account in a browser.

Storage & Office

Get an edited file back in Storage

Send a file link with an Upload button, so the person you send it to can put their updated version straight back into your Storage.

Security & Privacy

Get your S/MIME certificate

Generate your S/MIME certificate from your organisation's own certificate authority, export it for Outlook or a phone, and reissue it if needed.

Mail

Hide attachments inside pictures

In Classic compose, hide files inside ordinary-looking pictures with a password, so only a colleague who knows the password can get them out.

Mail

Import mail from another account

Copy your old mail into XgenPlus from Google, Microsoft, Yahoo, Zoho or any IMAP account, in the background, with progress and cancel.

Mail

Keep several mails open in tabs

Open mails in tabs inside the reading pane to compare them side by side, and step to the next or previous mail without going back.

Mail

Know your mail folders

What each built-in folder in XgenPlus holds, from Inbox and Sent to Spam-Promo, Template, Snoozed, Secure and Storage.

Domain administration

Let another domain's admin manage yours

Give the domain administrator of another domain on the same XgenPlus server the right to manage your domain, confirmed with a verification code.

Apps & devices

Let recipients unsubscribe from group mail

Group and personalised bulk mail from XgenPlus carries an unsubscribe link. Opt-outs are collected for you and skipped in later sends.

Security & Privacy

Lock mail in the Secure folder

Use the Secure folder to keep sensitive mail behind a second password, separate from your sign-in password, and reset it if you forget it.

Mail

Mark mails as deleted instead of trashing

In Mark as delete mode, deleted mails stay in place struck through, and you can restore them with Un until they are cleared at logout.

Mail

Mark mails as read or unread

Change the read state of one mail, a page of mails, or every mail in a search result, for example after a long leave.

Mail

Move all matching mails at once

Use Bulk Move to search your mailbox, for example for one sender, and move every matching mail to a folder in a single action.

Mail

Move between mails while reading

Keep a small pop-out list of the folder's mails open while you read, and jump to the next mail without going back to the list.

Mail

Move bulk and promotional mail out of Inbox

Turn on one option so that mail the spam filter marks as spam or bulk goes to the Spam-Promo folder instead of your Inbox.

Server administration

Move old mail to an archive database

As a server administrator, connect an external archive database for the whole server and move older mail out of the live mail store, with a health panel.

Mail

Narrow down your search results

Refine a long list of search results step by step by adding new filters to it, instead of starting a fresh search each time.

Mail

Open a mail by its Mail-Id

Jump straight to one exact mail when a colleague, report or helpdesk ticket gives you its numeric Mail-Id.

Mail

Open a mail someone shared with you

Find mails and folders colleagues have shared with you, see who shared them, and what you are allowed to do with them.

Mail

Open a password-hidden attachment

Reveal an attachment the sender hid inside another file, using the password they gave you separately.

Mail

Open and reply to an attached mail

Read a mail that was forwarded to you as an attachment (.eml), see its own attachments, and reply directly to its original sender.

Mail

Open the delivery trail of a sent mail

Open the Delivery Report inside a mail to see the full delivery trail of that message, useful as proof of delivery.

Assignments (XgenAir)

Open your Assignments queue

See the shared-mailbox conversations assigned to you, filter them by account, date, status or tag, and open one to work on it.

Mail

Play a sound when new mail arrives

Turn on a notification sound for new mail, pick a tone, or upload your own sound file and preview it.

Server administration

Post a server-wide announcement

Show an alert, notice or news message in users' inboxes, or send a push notification to one domain, from the XgenPlus admin console.

Mail

Read a mail full screen

Open a mail in Full Comfort View, a distraction-free full-screen reader with Print, Reply, Reply All and Forward built in.

Mail

Read an organisation broadcast mail

Broadcast mails are official announcements from your administrator. They open read-only and cannot be deleted or blocked.

Security & Privacy

Read an S/MIME encrypted mail

XgenPlus decrypts S/MIME mail sent to you automatically when you open it, including mail encrypted to a certificate you have since reissued.

Mail

Recall a sent mail

Take back a mail you sent by mistake. XgenPlus deletes it from the mailbox of every colleague who has not opened it yet.

Mail

Recipient and daily sending limits

Why XgenPlus stops a mail with too many recipients, and how the Daily Mail Quota box shows how many more mails you can send today.

Calendar

Record and send minutes of meeting

Write the minutes of a meeting against the calendar event, mail them to every attendee and download them as a PDF for your records.

Mail

Recover mail removed from Trash

Restore deleted mail, including mail removed from Trash or Spam-Promo, from Archive of Deleted Emails within your domain's retention period.

Mail

Replay the mailbox tour

Follow the guided tour of the XgenPlus mailbox and compose window, and start it again any time from your account menu.

Mail

Reply with AI Reply

Let AI Reply read the mail you are answering and draft a reply in your chosen language and tone, then insert it and edit before sending.

Domain administration

Report on user services, logins and traffic

See which services each user has, find active or dormant accounts, check hourly mail traffic, attendance and AI assistant use for your domain.

Mail

Resend a mail you already sent

Send a mail from your Sent folder again with the same recipients, subject, text and attachments, in one click.

Assignments (XgenAir)

Route shared mailbox mail to agents

Create a mail rule that sends incoming mail matching a condition, such as a word in the subject, straight to an agent group.

Mail

Save a mail as an image

Turn any mail into a picture with Convert as Image, so you can keep it on your phone or share it where email is not handy.

Mail

Save new recipients after sending

After you send a mail in Classic compose, the confirmation lets you add new recipients to your contacts or resend the mail to another address.

Mail

Search folders shared with you

Look for mail inside a folder a colleague has shared with you, using the same filters as Advanced Search.

Settings

Search mail in Hindi or other languages

Use the globe next to the search box to type Hindi, Tamil, Bengali and other scripts phonetically and find mail written in them.

Mail

Search your mail

Find a mail fast from the search box at the top. Suggestions appear as you type, and you can search in Indian languages too.

Assignments (XgenAir)

See a conversation's history

Check who assigned, replied to, tagged or closed a customer conversation and when, and see every linked mail in the thread.

Mail

See all mailed photos in Picture Gallery

Browse every picture that arrived as a mail attachment in one gallery, filter by date, and print, save or forward them.

Mail

See all related mails in a conversation

Use Interaction to list every earlier mail exchanged on the same conversation, with read, replied and forwarded status, and open any of them.

Mail

See how much space each folder uses

Calculate the size of each mail folder and see it against your total mailbox space, so you know where to clean up.

Mail

See who received and read your mail

Open a sent mail to see, for each recipient, whether it was Delivered, Read or Bounced, without asking anyone.

Mail

Send a personal copy to a contact group

Use Group Mail in Classic compose to send one mail to a contact group, with each member getting a separate copy that can greet them by name.

Domain administration

Set up S/MIME certificates for your domain

Create your domain's own certificate authority so users can sign and encrypt mail with S/MIME, then export it, publish the CRL and retire certificates.

Mail

Set up your Home page

Arrange widgets on your XgenPlus Home page, such as new mails, starred shortcuts, favourite links, a clock and alerts.

Mail

Share a mail folder with colleagues

Give colleagues access to one of your mail folders and decide whether they may delete, reply to or forward the mails in it.

Mail

Share a single mail with colleagues

Share one mail with colleagues without forwarding it, control whether they may reply, forward, delete or share it on, and discuss it in notes.

Mail

Shrink photos when you attach them

When you attach a photo, XgenPlus offers to reduce it to a small, medium or large size first, with a preview, so your mail stays light.

Security & Privacy

Sign in after moving from Google or Microsoft

While your organisation moves from Google Workspace or Microsoft 365, confirm your old account once and XgenPlus creates your new mailbox.

Security & Privacy

Sign in faster with a PIN

After a two-step login, set a short Easy Login PIN for this browser and type it instead of your full password next time.

Security & Privacy

Sign in to XgenPlus

Open your organisation's webmail address, enter your email, username or mobile number, then your password. Covers Remember me and language choice.

Security & Privacy

Sign in with a code from the mobile app

Sign in to XgenPlus webmail with the 6-digit Web Login code from the XgenPlus mobile app, without typing your password on the computer.

Mail

Spot a mail sent in someone else's name

XgenPlus marks a sender as suspicious when the mail was really sent from a different address, and shows "via" for relayed mail.

Mail

Spot trusted senders by colour

Mail from your organisation's internal domains shows the sender in a colour your administrator picked, and you can colour outside senders with filter rules.

Server administration

Start or stop mail services

See whether SMTP-IN, SMTP-OUT, POP and IMAP are running on your XgenPlus server, start or stop them, and look up when each one last changed.

Mail

Stop recipients forwarding or printing

In Classic compose, stop colleagues from replying to, deleting, printing or forwarding a mail you send them.

Assignments (XgenAir)

Supervise all assigned conversations

As the Assignment User, see every conversation across agents and groups, and assign, note, tag, reply to or close any of them.

Domain administration

Switch to another domain

Open another domain you manage in the XgenPlus admin console by typing its name in the search box, without signing out, if your account has access to it.

Mail

Switch to Classic compose

Turn on Classic compose for advanced options such as recipient rights, priority, PGP and templates, and switch back any time.

Mail

Tag an outgoing mail

In Classic compose, label a mail with an organisation tag such as Confidential or a personal tag, so it is easy to find and report on later.

Mail

Track mails that need a reply

Mark a mail as Reply Awaited when you send it, then use the Reply Awaited category to follow up on everyone who has not answered.

Apps & devices

Turn on POP or IMAP access

Allow mail apps to reach your XgenPlus mailbox with POP or IMAP, and choose a start date so old mail stays out of the new app.

Settings

Type in Hindi and other Indian languages

Type Hindi, Tamil, Bengali and more on an English keyboard. Write "namaste" and XgenPlus turns it into नमस्ते. Ctrl+G switches back to English.

Domain administration

Type in Hindi and other languages as admin

Type names and text in Hindi and other languages as they sound in English, using the box in the admin console header, then copy them into any field.

Mail

Understand the icons in your mail list

What the priority, replied, forwarded, attachment, moved-from and delivery status icons next to each mail in the XgenPlus mail list mean.

Server administration

Update users of all domains at once

Change one service, limit or default for the users of every domain on your XgenPlus server, confirming or skipping each domain as it comes up.

Settings

Use XgenPlus in your language

Choose Hindi, Tamil, Bengali, Odia, Urdu or another language on the XgenPlus login page, and see menus, mail and settings in it.

Mail

Why can I mail only some addresses?

Your admin can limit your account to sending only to the organisation's global and admin address books, plus chosen domains.

Mail

Why can't I reply to or forward a mail?

Reply, Forward, Print or Delete can be blocked by the sender's rights on one mail or by your administrator for your whole account.

Mail

Write a mail with AI Compose

Describe the mail you need in a line and AI Compose drafts it in English, Hindi or another Indian language, in the tone and length you choose.

Calendar

Write a meeting agenda from a template

Fill a meeting's agenda from a ready template that puts in the date, venue, chairman, secretary and attendee list for you.