Sign in with a code from the mobile app
To sign in without typing your password, click Secure Login Via APP on the login page. Open the XgenPlus mobile app on your phone, choose Web Login and read the 6-digit code. Enter your email address and the code, then click Log Me In. The code changes regularly, so use it straight away.
How to sign in with a code from the mobile app
- On the webmail login page, click Secure Login Via APP.
- On your phone, open the XgenPlus app and choose Web Login to see your code.
- Enter your email address and the 6-digit code.
- Click Log Me In.
When to use it
Pooja has to check mail from a cyber café. She clicks Secure Login Via APP and types the code from her phone, so her real password is never typed on the shared keyboard.
Good to know
- The code is time-based and changes regularly. If it is rejected, wait for the next code and try again.
- Your phone must be signed in to the XgenPlus app with the same account.
- Sign out when you finish on a shared computer.
Common questions
Do I need to set anything up?
No. Sign in to the XgenPlus mobile app once. The app is linked to your account automatically, with no QR code to scan.
Can I use Google Authenticator or Microsoft Authenticator?
No. Google Authenticator and Microsoft Authenticator are not supported. Use the Web Login option in the XgenPlus app.
What else can the code do?
You can use the same code instead of your current password when you change your password in Settings › Change Password.