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Lock mail in the Secure folder

The Secure folder keeps sensitive mail behind a second password. Click Secure in your folder list, enter your Secure Key and click Show Mails. Set or change this password in Settings › Change Password by choosing Secure Folder. If you forget it, click Forgot Password and verify with a code sent to your alternate email.

For: EveryoneWebSecurity● Unique to XgenPlus

How to lock mail in the secure folder

  1. Click the Secure folder in your folder list.
  2. Enter your Secure Key, the Secure Folder password, and click Show Mails.
  3. Move or save sensitive mail into the folder.
  4. To change the password, open Settings › Change Password, choose Secure Folder and click Update.

When to use it

Shalini in HR keeps salary negotiations in the Secure folder. If she steps away with her mailbox open, nobody passing by can read them.

Good to know

  • The Secure folder has its own storage quota, set by your administrator. If it is zero, ask them for space.
  • You can choose Secure as the folder where sent copies are saved.
  • The new Secure Folder password follows your organisation's password rules.

Common questions

Is the Secure Folder password the same as my login password?

No. It is a separate password, so a colleague at your unlocked desk still cannot open the folder.

I forgot the Secure Folder password. What now?

Click Forgot Password on the Secure folder screen, get a code by email, and set a new password.

For admins

Administrators control this feature for the whole domain:
Was this page helpful? Updated 2026-10-28