XgenPlusXgenPlusHelp Center

Open the delivery trail of a sent mail

To see the delivery trail of a mail, open it and click the Delivery Report icon in the header. The report opens inside the mail and shows how and when the message was delivered. Close it to return to the mail. Delivery reports are on by default for every user.

For: EveryoneWeb● Unique to XgenPlus

How to open the delivery trail of a sent mail

  1. Open the mail.
  2. Click the Delivery Report icon in the header.
  3. Review the delivery trail, then close the report.

When to use it

Rohit, a compliance officer at acme.in, needs to prove when a regulatory notice reached a client. He opens the notice, clicks Delivery Report and shares the delivery time with his manager.

Good to know

  • To ask for a delivery report on a new mail, turn on Delivery Report when you compose it.
  • For a quick view of Delivered, Read or Bounced per recipient, look at the status icons in Sent.

Common questions

Why is there no Delivery Report icon on my mail?

Delivery reports are on by default for every user, so the icon is normally there. If it is missing on one mail, that mail may not have been sent with a delivery report.

For admins

Administrators control this feature for the whole domain:
Was this page helpful? Updated 2026-10-28