Reply with AI Reply
To reply with AI, open the mail and click Reply or Reply All. In the reply window, click the Ai reply icon at the bottom right. XgenPlus reads the original mail and drafts a reply. Change the language, tone or length and click Rewrite if needed, then click Use this as Reply and edit before sending.
How to reply with ai reply
- Open the mail and click Reply or Reply All.
- Click the Ai reply icon at the bottom right of the reply window. A suggested reply appears.
- Optionally, click the gear icon to change the language, tone, length or creativity, or type your own instruction.
- Click Rewrite to get a new draft with your changes.
- Click Use this as Reply to put the draft in the body, then edit it and click Send.
When to use it
Vikram in procurement gets a vendor mail saying a delivery will be late. He clicks Reply, then Ai reply, and gets a firm but polite draft asking for a revised delivery date. He switches the tone to Friendly, clicks Rewrite, uses the reply and adds the PO number.
Options
| Option | What it does |
|---|---|
| Auto reply | Drafts a suggestion automatically whenever you open a reply. |
| Language of Email | English, Hindi, Assamese, Bangla, Gujarati, Kannada, Marathi, Punjabi or Telugu. |
| Tone | Official, Exciting or Friendly. |
| Length | Short, Medium or Long. |
| Creativity | A slider for how freely the reply is worded. |
| Instruction box | Tell AI Reply what to say, for example "accept the new date but ask for a discount". |
| Rewrite | Drafts the reply again with your settings and instruction. |
| Copy | Copies the suggestion. |
| Use this as Reply | Inserts the suggestion into the reply body. |
Good to know
- AI Reply works in both new and Classic compose. In Classic it is headed AI Powered Reply.
- Always read the suggestion and correct names, dates and amounts before sending.
- To write a new mail from scratch with AI, use AI Compose.
Common questions
Can a suggestion appear as soon as I click Reply?
Yes. Turn on Auto reply in the AI Reply panel. A suggestion is then drafted every time you open a reply.
Why can't I see the Ai reply icon?
AI Reply is on by default, but your domain administrator can turn it off. Ask your admin if the icon is missing.
Which languages can AI Reply write in?
English, Hindi, Assamese, Bangla, Gujarati, Kannada, Marathi, Punjabi and Telugu.