XgenPlusXgenPlusHelp Center

Open a mail by its Mail-Id

To open a mail by its Mail-Id, click the filter icon beside the search box, type the number in MailId and click Search. XgenPlus opens that exact mail. While a Mail-Id is entered, the other search fields are switched off. The Mail-Id must be a number, or you see "Invalid Mail-Id".

For: EveryoneWebTime-saving● Unique to XgenPlus

How to open a mail by its mail-id

  1. Click the filter icon at the right of the search box.
  2. Type the number in MailId.
  3. Click Search. The mail opens.
Advanced search with the MailId field
Names and addresses are replaced with sample data.Web

When to use it

A support ticket at acme.in refers to a customer's mail by its Mail-Id. Kavita on the helpdesk types the number in MailId and opens exactly that mail, without scrolling through hundreds of similar ones.

Good to know

  • A Mail-Id is a number. Letters or symbols give the message "Invalid Mail-Id".
  • Mail-Id search is part of Advanced Search, so it works from any folder.
Was this page helpful? Updated 2026-10-28