XgenPlusXgenPlusHelp Center

See a conversation's history

To see the history, open Assignments and click the history icon on the conversation. Action History lists every action, with the action type, who did it, remarks and the date. Click Interaction(s) to see the linked mails of the thread together with their notes and tags.

For: Assignment agent, Assignment userWeb● Unique to XgenPlus

How to see a conversation's history

  1. Open Assignments from your profile menu.
  2. Click the history icon on the conversation.
  3. Read the Action History list.
  4. Click Interaction(s) to see the linked mails with their notes and tags.

When to use it

Before escalating a complaint, Meera, the support head, checks who replied to the customer and when, so she can tell the manager exactly what happened.

Good to know

  • If nothing has been done on a conversation yet, you see "No Action History Found".
  • Each entry shows how many times that action was taken.
Was this page helpful? Updated 2026-10-28