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Change your password

To change your password, open Settings › Change Password and choose Mail or Secure Folder. Type the new password twice. Under Authentication Method, enter your current password, or choose TOTP / Web Login and enter the 6-digit code from the XgenPlus app. Click Update. You cannot reuse your last 3 passwords.

For: EveryoneWebSecurity● Unique to XgenPlus

How to change your password

Where: Settings › Change Password

  1. Click your profile picture, choose Settings and open Change Password.
  2. Choose Mail for your sign-in password, or Secure Folder for the folder password.
  3. Enter the new password and confirm it.
  4. Under Authentication Method, choose Current Password or TOTP / Web Login and enter it.
  5. Click Update.

When to use it

After a phishing scare, Ritu changes her mail password. She has forgotten the old one, so she confirms the change with the code from the XgenPlus app on her phone.

Good to know

  • A password can be up to 20 characters long.
  • The new password must follow your organisation's rules, usually a capital letter, a digit and a special character.
  • After changing your mail password, update it in any mail app that uses it, or better, give those apps an app password.
  • The Secure Folder password is separate from your sign-in password.

Common questions

I forgot my current password but I'm signed in. Can I still change it?

Yes, if you have the XgenPlus mobile app. Choose TOTP / Web Login and enter the code from the app's Web Login screen instead.

Why is Change Password missing from my Settings?

Your administrator has turned off password changes for your domain or account. Ask them to change it for you.

For admins

Administrators control this feature for the whole domain:
Was this page helpful? Updated 2026-10-28