See all related mails in a conversation
To see the whole conversation, open a mail, click the ⋮ menu at the top right and choose Interaction. A window lists every related mail with its date, subject and a read, replied or forwarded icon. In the mail list, ⋮ › Show Interaction adds a count of related mails to each row.
How to see all related mails in a conversation
- Open a mail.
- Click the ⋮ menu at the top right of the mail and choose Interaction.
- Click any mail in the list to open it.
- To see counts in the list instead, click ⋮ in the list toolbar and choose Show Interaction. Choose Hide Interaction to go back.
When to use it
Rohit buys raw material for acme.in. Before approving a revised purchase order, he opens Interaction on the vendor's latest mail and reads all twelve earlier mails about the order in one list.
Good to know
- Your domain admin allows Show Interaction for the whole domain. If it is allowed, it is then your choice whether to click Show Interaction.
- Interaction is an on-demand view. Your mail list stays a flat list unless you turn on Show Interaction.
- Each entry shows whether you have read, replied to or forwarded that mail.
Common questions
Why is Interaction missing from the menu?
It appears only when there is more than one related mail. It is not offered on broadcast mails or mails shared with you, or in Draft, Trash, Template, Scheduled and Pendings.
Can I delete a whole conversation?
Yes. With Show Interaction on, choose Delete All Interactions for a mail and confirm. Every mail in that conversation is deleted.