Open a password-hidden attachment
When a sender hides an attachment, it arrives inside an ordinary-looking file. Click the attachment and enter the password in Password to Reveal Attachment, then click OK. The real file is extracted and opens as normal. Get the password from the sender by phone or another channel, never by the same mail.
For: EveryoneWebSecurity● Unique to XgenPlus
How to open a password-hidden attachment
- Open the mail and click the hidden attachment.
- Enter the password the sender gave you in Password to Reveal Attachment.
- Click OK. The real file opens.
When to use it
Anita's bank sends her statement hidden inside an image. The bank's relationship manager tells her the password on a phone call. She clicks the attachment, enters the password and the PDF statement opens.
Good to know
- Without the password, the attachment looks like an ordinary file and the real content stays hidden.
- Senders can hide attachments only if their domain administrator allows it. The administrator chooses Internal Domain (within the organisation only) or External Domain (outside the organisation as well), so you may receive a hidden attachment from outside your organisation.
Common questions
I get "Incorrect password!". What now?
Check the password with the sender and type it exactly as given, including capital letters.
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Updated 2026-10-28