Sign in to XgenPlus
To sign in, open your organisation's webmail address, type your email address, username or registered mobile number and click Next. Then enter your password and click Login. If your account uses two-step login, enter the code you are asked for. Ask your administrator for the webmail address if you do not know it.
How to sign in to xgenplus
- Open your organisation's webmail address in a browser.
- Type your email address, username or registered mobile number and click Next.
- Enter your password. Click the eye icon to check what you typed.
- Click Login.
- If asked, enter your two-step login code or set a new password.
When to use it
Priya, a field officer at agency.gov.in, cannot remember which address IT created for her. She types her mobile number on the login page, XgenPlus fills in priya@agency.gov.in, and she signs in with her password.
Options
| Option | What it does |
|---|---|
| Remember me | Your browser remembers you on this computer. Use it only on a device you alone use. |
| Language list | Shows the login page and your mailbox in the language you pick. |
| Eye icon | Shows the password you typed, so you can check it. |
| Caps Lock is on | A warning that appears while Caps Lock is on, a common cause of a wrong password. |
| Secure Login Via APP | Signs you in with a code from the XgenPlus mobile app instead of your password. |
Good to know
- On a phone, the webmail address may offer the mobile app first.
- If you see "Already logged in from" an IP address, your account does not allow more than one session. Continue to end the other session.
- If your account has expired and your organisation offers renewal, a Renew Email button appears on the login page.
Common questions
Can I sign in with my mobile number?
Yes. If your mobile number is registered on exactly one mailbox, type it in the first box and XgenPlus finds your address for you.
Should I tick Remember me?
Tick it only on your own computer. Your browser then remembers your sign-in details for next time. Never tick it on a shared or public computer.
Why does the login page show my organisation's logo?
Each organisation's login page can show its own name and details, so you know you are on the right site. Ask your administrator for the correct webmail address.