Check if a mail was encrypted or signed
To check how a mail was protected, open it and look at the icons beside the date. A green lock means Enhanced encryption (PGP or S/MIME). A grey lock means Standard encryption - TLS, protected while it travelled between servers. In the mail list, lock and seal icons mark encrypted and digitally signed mails.
For: EveryoneWebSecurity● Unique to XgenPlus
How to check if a mail was encrypted or signed
- Open the mail.
- Look at the lock icon beside the date in the header.
- In the mail list, look for the lock (Encrypted) or seal (Signed) icon on a row.
When to use it
Before passing salary data to payroll, Anita in HR at example.in checks that the mail from the finance head shows Enhanced encryption, not just standard TLS.
What the icons mean
| Icon | Meaning |
|---|---|
| Green lock, Enhanced encryption | The mail itself is encrypted with PGP or S/MIME. Only the intended recipient can read it. |
| Grey lock, Standard encryption - TLS | The connection that delivered the mail was encrypted. Shown on received mail. |
| Encrypted | The mail is encrypted. You may need to decrypt it to read it. |
| Signed | The sender digitally signed the mail, so you can check it really came from them. |
Good to know
- Encrypted mails cannot be forwarded, and Full Comfort View is not available for them.
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Updated 2026-10-28