Fix "not allowed to login" messages
XgenPlus checks every sign-in against restrictions set by you or your administrator, such as allowed IP addresses, allowed countries, a block on proxy connections, and the state of your account. When one fails, the login page shows a message naming the reason. Use the table below to see who can lift it.
For: Everyone, Domain adminWebSecurity● Unique to XgenPlus
How to fix "not allowed to login" messages
- Read the message on the login page carefully.
- Find it in the table below.
- If you set the restriction yourself, sign in from an allowed place and change it in Settings › Security.
- Otherwise contact your administrator with the exact message.
When to use it
A defence contractor restricts sign-ins to Indian IP addresses. When Arjun tries to sign in from a hotel abroad, he sees the country message, and his IT team decides whether to allow it.
Messages and what to do
| Message | Reason | Who can fix it |
|---|---|---|
| You are only allowed to login from either Home IP or Office IP | You set Home IP or Office IP in your security settings. | You, from an allowed network, or your administrator |
| Disallowed country | Your account allows sign-in only from certain countries. | You, from an allowed country, or your administrator |
| {domain} is allowed to Login from {IPs} | Your domain accepts sign-ins only from listed networks. | Your administrator |
| not allowed to login from proxy server | Your domain blocks sign-ins through a proxy server. | Turn off the proxy, or ask your administrator |
| Your domain is blocked for some time | Your administrator has paused sign-ins for the domain. | Your administrator |
| Account expired or deactivated | Your licence or account is no longer active. | Your administrator |
Good to know
- After a refused sign-in from a country that is not allowed, XgenPlus mails you a suspicious-login alert.
- Resetting your password does not lift a restriction. Fix the restriction first.
For admins
Administrators control this feature for the whole domain:
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Updated 2026-10-28