Get alerts about failed sign-ins
If you use the XgenPlus mobile app and allow its notifications, XgenPlus sends an alert to your phone when someone fails to sign in to your account from a browser. The alert names the browser and IP address. If it was not you, change your password straight away and tell your administrator. There is nothing to switch on in webmail.
For: EveryoneWebSecurity● Unique to XgenPlus
How to get alerts about failed sign-ins
- Install the XgenPlus mobile app and sign in.
- Allow notifications when the app asks.
- When an alert arrives that was not you, change your password in Settings › Change Password.
- Tell your administrator about the attempt.
When to use it
At 3 a.m. Kavita's phone shows that someone tried her password from an unknown IP. In the morning she changes her password and turns on two-step login.
Good to know
- The alert goes only to the XgenPlus mobile app. Webmail itself shows no pop-up.
- Two-step login protects your account even if someone learns your password.
Common questions
I got an alert but it was me. Do I need to do anything?
No. The alert is sent for every failed browser sign-in, including your own typing mistakes.
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Updated 2026-10-28