Switch to another domain
If your account was given access to other domains, type the domain name in the search box at the top of the admin console and click the search button. The domain is added under Manage Domain(s) with its own menu, and its users open. Without that access the box finds users in your own domain only.
How to switch to another domain
Where: Admin console › search box at the top
- Look at the search box at the top of the page. It says Domain / Email / Mobile No. when you have access to other domains.
- Type the full domain name, for example beta.in.
- Click the search button next to the box.
- Wait for the domain to appear at the top of Manage Domain(s) and for its users to open.
- Use the items under that domain name, such as Manage Users, exactly as you do for your own domain.
What happens
| You type | Result |
|---|---|
| A domain name | The domain is added at the top of Manage Domain(s), and Manage Users for it opens. |
| An email address or alias | The user's domain is added and the user is shown. |
| A mobile number | The user with that number is shown, and their domain is added. |
| A name that is not a valid domain | A message asks you to enter a valid domain name. |
| A domain you cannot manage | Nothing is added. |
Example
Anita supports acme.in and a client domain, beta.in. She types beta.in in the search box and clicks search. beta.in appears under Manage Domain(s), she resets a user's details in Manage Users, and then goes back to the acme.in items in the same menu without signing out.
Good to know
- Your own domain stays in the menu. Each domain you open gets its own entry with its own items.
- The Dashboard keeps showing your own domain.
- Access to another domain is given by that domain's administrator. See the related page on letting another domain's admin manage yours.
- Only a domain you have been given access to can be opened this way.
Common questions
The box only says User / Email / Mobile No. Why?
Your account has not been given access to any other domain. Ask the administrator of that domain to give you access.
Can I search by email address instead?
Yes. Type a user's email address or alias, or a mobile number, and the user's domain is added and the user is opened.