Open your Assignments queue
To see your assigned mail, click your profile picture and choose Assignments. Your queue lists the conversations assigned to you from shared mailboxes such as support@. Use Filter By to pick the account, date, who assigned it and the status, then click Apply Filter. Click a conversation to read it. Open conversations are shown first.
For: Assignment agent, Assignment userWeb● Unique to XgenPlus
How to open your assignments queue
- Click your profile picture in the top bar and choose Assignments.
- Under Filter By, choose the Account, Mail from date and Assigned From if needed.
- Choose a status, for example Open, and optionally tick Tagged and type a tag.
- Click Apply Filter.
- Click a conversation to read the mail.
When to use it
Rohit is a support agent at acme.in. Each morning he filters Account support@acme.in and Status Open to see the tickets waiting for him.
Options
| Filter | What it does |
|---|---|
| Mail from | Shows conversations from this date. |
| Account | The shared mailbox, such as support@acme.in. |
| Assigned From | The colleague who assigned the conversation to you. |
| Status | All, Open, Closed, Replied or Sent. Open is selected at first. |
| Tagged | Shows only conversations with the tag you type. |
Good to know
- The list shows how many conversations were found and marks which ones you have read.
- Conversations reach your queue through routing rules that your dispatcher sets up, or when a colleague assigns them to you.
Common questions
Why don't I see Assignments in my menu?
Your administrator must turn on XgenAir for your domain and make you an agent.
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Updated 2026-10-28