Fall back from an Indian-language address
To keep mail from an Indian-language address deliverable everywhere, open Settings › Email Alias and, under Auto downgrading of Email, tick the option and choose an English alias or the Punycode form. Click Save. When a recipient's server cannot accept your language address, XgenPlus sends from the fallback address instead.
For: EveryoneWeb● Unique to XgenPlus
How to fall back from an indian-language address
Where: Settings › Email Alias › Auto downgrading of Email
- Click your profile picture, then Settings, and open Email Alias.
- Under Auto downgrading of Email, tick the option to use a fallback address automatically.
- In Alias or PunnyCode, choose your English alias or the Punycode form of your address.
- Click Save.
When to use it
Ram works for a government office with the address राम@डाटा.भारत and the English alias ram@data.in. He sets ram@data.in as his fallback. When he writes to a partner whose mail server cannot accept Hindi addresses, the mail still gets through from ram@data.in.
Options
| Option | What it does |
|---|---|
| Use the fallback automatically | Sends from the fallback only when the recipient's server is not ready to accept your language address. |
| Alias | An English address from your aliases, such as ram@data.in. |
| Punycode | The English-letter form of your language address that all servers accept. |
Good to know
- Downgrading follows the universal acceptance standard of ICANN. When a receiving server does not support SMTPUTF8 or email address internationalisation (EAI), XgenPlus sends the mail from your pre-configured From address instead.
- You need an English alias first if you want to use one as the fallback. Add it on the same Email Alias screen.
- Recipients whose servers accept language addresses still see your language address.
- Click Delete under Auto downgrading of Email to stop using the fallback.
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Updated 2026-10-28