Start or stop mail services
To start or stop a mail service, open the admin console and go to Manage Server › Services. The table lists XGEN-PLUS-WEB, SMTP-IN, SMTP-OUT, POP and IMAP, each with a Start/Stop switch. Move a switch, confirm with Ok, then reopen Services to check the new state. XGEN-PLUS-WEB controls the four mail services together.
How to start or stop mail services
Where: Admin console › Manage Server › Services
- Open Manage Server › Services.
- Read the Info column. It says Running From or Stopped from with a date and time.
- Move the switch in the Action column of the service you want to change.
- Read the question in the box, for example "Are you sure you want to stop Smtp-In?", and click Ok. Click Cancel to leave things as they were.
- Reopen Manage Server › Services to confirm the new state.
System services
The box SYSTEM SERVICES has three columns: Service, Info and Action.
| Service | What it does when you start or stop it |
|---|---|
| XGEN-PLUS-WEB | Starts or stops SMTP-IN, SMTP-OUT, POP and IMAP together. The confirmation box names all four. |
| SMTP-IN | Receives mail coming in to your domains. |
| SMTP-OUT | Sends mail out to other servers. |
| POP | Lets mail apps download mail over POP. |
| IMAP | Lets mail apps such as Outlook or a phone app sync folders over IMAP. |
| Column | What it shows |
|---|---|
| Info | Running From and the date and time it last started, or Stopped from and the date and time it last stopped. |
| Action | A switch labelled Start and Stop. The switch shows the state XgenPlus found when the page opened. |
Click a service name to open System Services, a window with that service's log. Click Close to leave it.
Search services
Below the table, the box Search services shows the history of starts and stops.
| Option | What it does |
|---|---|
| SERVICE | Choose XGEN-PLUS-WEB, SMTP-IN, SMTP-OUT, POP or IMAP. |
| Search | Fills the table with Service name, Status and Date for each start or stop. |
Example
After a planned maintenance window at acme.in, Rohit sees that SMTP-OUT is shown as Stopped from last night and outgoing mail is waiting. He moves the SMTP-OUT switch to Start, clicks Ok, and reopens Services. The line now says Running From with the current time.
Good to know
- After you start or stop a service, reopen Services to see the current state. The Info line is read again from the server each time the page opens.
- Only a server administrator can change the switches.