Open a mail someone shared with you
To read a mail shared with you, open Shared By Other or the shared folder and click the mail. A Shared By or Folder Shared By banner shows who shared it. You can always read it and add notes. Reply, Forward and Delete work only if the person who shared it allowed them.
For: EveryoneWebSecurity● Unique to XgenPlus
How to open a mail someone shared with you
- Open Shared By Other in the sidebar, or a folder shared with you.
- Click the mail. The Shared By banner shows who shared it.
- Use the actions you have permission for, or add a note for the person who shared it.
When to use it
Ravi, a manager at acme.in, shares an escalation mail with his deputy Anita. She sees "Shared By: RAVI" on it. She can reply to the customer, but she cannot delete the mail.
Good to know
- Block and some other actions are hidden on shared mails.
- Notes you add are visible to the person who shared the mail.
Common questions
Why do I get "You donot have the permission to reply a mail"?
The person who shared the mail did not give you reply permission. Ask them to change the sharing permissions, or to reply themselves.
Can I share it on with someone else?
Only if the person who shared it with you allowed further sharing. If so, you see the Share button on the mail.
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Updated 2026-10-28