Fix a mail that won't send
If your mail is not going, read any message that appears when you click Send and fix it, such as an empty To field or a full mailbox. Then open Sent: a Bounced icon next to a recipient means the address is wrong or refused. Check the spelling, correct it and click Resend.
How to fix a mail that won't send
- Click Send and read any message that appears. Fix what it asks for.
- Open Sent. If the mail is not there, check Draft, as it may not have been sent.
- In Sent, look at the icon next to each recipient. Bounced means the mail did not reach that address.
- Correct the address, then open the mail and click Resend.
- If your mailbox is full, delete old mail or empty Trash and send again.
When to use it
Deepak's quote to a new client never arrived. In Sent he sees a Bounced icon next to sales@exampel.in, spots the typo, corrects it to example.in and clicks Resend.
Common causes
| What you see | What to do |
|---|---|
| "'To' Field Cannot be left blank" | Add at least one recipient. |
| "Your account is full" | Delete mail or empty Trash, then send again. |
| Too many recipients, or Daily Mail Quota box | Split the mail, or send the rest tomorrow. |
| Alert: Sending Email Outside Organization | Check the outside addresses and confirm. |
| "Some network problem occurred" or "Unable to reach Xgen" | Check your internet connection and try again. |
| Bounced icon in Sent | Correct the address and click Resend. |
| "You are not allowed to send Mail" or account deactivated | Contact your administrator. |
Good to know
- Your mail is saved to Draft while you write, so nothing is lost if sending fails.
- Mail from a mail app such as Outlook needs the correct outgoing server settings and an app password.
Common questions
It says "You are not allowed to send Mail". What now?
Sending is switched off for your account. Only your administrator can turn it on.
My mail bounced. What does that mean?
The receiving side refused the mail, most often because of a typing mistake in the address or a full mailbox at their end. Check the address with the person.
The mail is stuck in the Android app. What do I do?
Open Outbox in the app menu and send the waiting mails again once you are online.