XgenPlusXgenPlusHelp Center

Wipe mail from a lost phone

If you lose a phone that has the XgenPlus mobile app, tell your administrator at once. In the admin console they open your account in Edit User and click Enable Wipe under Wipe Device Data. The app clears its local mail data the next time it connects. Also change your password and revoke the phone's app passwords.

For: Everyone, Domain adminWebSecurity

How to wipe mail from a lost phone

  1. Report the lost phone to your administrator.
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When to use it

A director's phone with board papers in the XgenPlus app is stolen at an airport. The admin at acme.in enables wipe, and the app clears its mail data the moment the phone goes online.

Good to know

  • The wipe applies to the XgenPlus mobile app. Other mail apps on the phone, such as one set up with IMAP, are not wiped. Revoke their app passwords instead.
  • The wipe happens when the app next checks in, so a phone that stays offline is not cleared until it connects.
  • Your administrator can click Disable Wipe once you have a new phone.

For admins

Administrators control this feature for the whole domain:
Was this page helpful? Updated 2026-10-28