Edit a user
To edit a user, open Admin console › Manage Domain(s) › your domain › Manage Users, search for the user and click the login name. Change the fields on the User tab and click View / Save Changes, then Save. The same tab adds email aliases, wipes a lost phone and resets the user's password.
How to edit a user
Where: Admin console › Manage Domain(s) › your domain › Manage Users › login name
- Open Manage Users and search for the user.
- Click the user's login name. The User tab opens with the saved details.
- Change the fields you need.
- Click View / Save Changes.
- Check the list of old and new values in the Confirm window and click Save.
What you can change
The User tab has the same fields as Add User, with these differences.
| Field | In edit mode |
|---|---|
| User Type | You can change the role, for example to Domain Administrator. Support administrators can only choose User. |
| Domain Name, Login Name, OutgoingMail ID | Read-only. |
| Password | Shows masked characters. Leave them alone to keep the current password, or type a new password. |
| Secure Password | The password of the user's secure folder. Leave it as it is to keep it. |
| Email Alias | Click Add / Delete Alias. See below. |
| Allowed Space | Not shown here. Mailbox size is changed on the Option tab. |
| Activate account | Untick to block sign-in without deleting the mailbox. |
| Forward / Delete / Reply | Untick to remove the right. A window warns that the restriction applies on the web and that POP/IMAP is turned off for the user. Click Apply Settings to confirm or Cancel to keep the right. |
| Delete Key Pair | Tick to delete the user's existing PGP key pair. |
| Rights Permission | Allows or disallows the user to set rights on a mail (delete, reply, forward, print). |
| Force Password Change | The user must choose a new password at the next sign-in. |
Every other field is the same as in Add User: names, Alternate Mail ID, Mobile No, Enable multiple email, Allow Hide Attachment, User Info, Employee Code, Disable Settings with its sections, and the Work and Home details.
Save your changes
Click View / Save Changes. A Confirm window lists each changed item with its Previous Value and Current Value. Click Save to apply them or Close to go back. If nothing changed, the page simply saves. Reset reloads the saved values and drops what you typed.
The other tabs
The tab strip across the top of the editor has more tabs for the same user: Option, Settings, Logs, Copy, the tab named after the user (User : address), Device Access, Mail Backup and Restore and Archived Emails. A Support Administrator sees only User, the tab named after the user and Archived Emails. Mail Backup and Restore is for domain and server administrators.
Add or remove an email alias
- Click Add / Delete Alias.
- Type the full alias address, for example
sales@acme.in, and click Add. - To remove an alias, click the delete icon on its row in the table.
Mail sent to an alias arrives in this user's mailbox. The alias domain must be a domain that exists on your XgenPlus server, and each alias counts towards your domain's user limit.
Wipe a lost phone
In the Wipe Device data (Email) box, click Enable. XgenPlus marks the user's synced mobile devices for a wipe and also resets the user's password to a random one, so the lost device cannot sign in. You see "Wipe setting enabled and password reset". When the user has a new device, click Disable and then type a new password for the user and save. There is no confirmation window, so click carefully.
Example
Rohit at acme.in loses his phone. Meera opens his account in Manage Users, clicks Enable under Wipe Device data (Email), then adds
sales@acme.inas an alias so customer mail keeps reaching him. The next morning she clicks Disable, types a new password and saves.
Good to know
- Only the User tab works in Add mode. Save the user first, then open them from Manage Users to use the other tabs.
- Server administrators must open the user's domain first. Domain administrators edit users of their own domain.
- A Support Administrator cannot edit other administrators and cannot see Option, Settings, Logs, Copy or Device Access.
Common questions
Can I change a user's login name?
No. Login Name is read-only once the mailbox exists. Add the new address as an email alias on the user, or create a new user.
How do I stop a user from signing in without deleting them?
Open the user, untick Activate account and save. Tick it again to restore access.
How do I reset a user's password?
Type the new password over the masked characters in Password and save. Tick Force Password Change if the user should choose their own at the next sign-in.
Why can I not open an administrator as a Support Administrator?
Support administrators can only open and edit ordinary users. Opening a domain, billing, support or group administrator shows a message that you are not allowed to view their details.