Stop a mail just after clicking Send
To be able to stop a mail after clicking Send, open Settings › Default Settings and turn on Enable Undo Send. From then on, clicking Send shows a short countdown with the From, To and Subject. Click Stop Mail to cancel and go back to the mail, or Send Mail to send it at once.
How to stop a mail just after clicking send
Where: Settings › Default Settings › Enable Undo Send
- Click your profile picture, then Settings, and open Default Settings.
- Turn on Enable Undo Send.
- Write a mail and click Send. A countdown appears.
- Click Stop Mail to cancel, or Send Mail to send straight away.
When to use it
Meera clicks Send on a quotation and notices she attached last year's price list. With Undo Send on, she clicks Stop Mail, swaps the file and sends it again. The customer never sees the wrong version.
Good to know
- The setting applies to every mail you send until you turn it off again.
- The countdown shows the From, To and Subject, so it is a last chance to check the recipients too.
- For mail already sent to colleagues inside your organisation, use Recall Mail from Sent.
Common questions
How long do I have to stop the mail?
About 10 seconds. The countdown in the dialog shows the time left, and clicking the dialog pauses it.
Can I stop a mail to Gmail or another outside address?
Yes. Undo Send holds every mail before it leaves, wherever it is going. Once the countdown ends, the mail is sent and only Recall can help, for colleagues on your organisation's XgenPlus who have not opened it.
Can I change the sender during the countdown?
Yes. You can choose a different From address in the dialog before the mail goes.