Fix problems in XgenOffice for Windows (Beta)
Most problems in XgenOffice for Windows come from sign-in, the AI key or a file format. Sign in with a fresh code from the XgenPlus mobile app, test your key in Settings > Account, and save Sheets files as .xlsx. The Beta comes without support, so please send problems as feedback.
How to fix problems in XgenOffice for Windows (Beta)
- Check that you are signed in under Settings > Account.
- Click Test connection to check your AI key.
- Save your work, close XgenOffice and open it again.
- If the problem stays, write to us with what you did and what you saw.
When to use it
Meera's AI panel stops answering after she changes her key. She opens Settings, clicks Test connection, sees the key fails, pastes the right key and clicks Save.
Common problems
| Problem | What to do |
|---|---|
| Sign-in fails | Type your full email address and a fresh code from Web Login > TOTP in the XgenPlus mobile app. Only mailboxes on a paid XgenPlus plan can sign in |
| The AI does not reply | Add a key in Settings > Account and click Test connection. Check that your AI provider account is active |
| "Recovered version found" | Choose Restore to get your last unsaved work back, or Discard |
| "Overwrite?" when saving | Another app changed the file after you opened it. Save with Save As to keep both |
| A .xls or .csv file saves as a new file | These open as a copy and save as .xlsx |
| AI changes in Sheets are gone | AI changes are not saved until you press Ctrl+S |
| A .ppt file does not open in Slides | Save it as .pptx in another app first |
Send feedback
XgenOffice for Windows is in Beta: free for paid XgenPlus plans, provided without support or warranty until its final release. To report a problem or suggest an improvement, write to us.
Common questions
Why are some buttons greyed out?
Features that are not ready in the Beta are greyed out or marked "not supported yet". They are not available yet.
Who do I contact about a problem?
During the Beta there is no support or warranty. Please send your feedback through the XgenPlus contact page so the team can fix it before the final release.