Search mail logs and server activity
To search server logs, open the admin console and go to Manage Server › Search. The Search tab finds mails by sender or recipient over up to 31 days. The other tabs show Traffic Analysis, Password Log, Service Log, Login Log and Storage Log. Pick a tab, enter the dates or address and click the search button.
How to search mail logs and server activity
Where: Admin console › Manage Server › Search
- Open Manage Server › Search. The Search tab opens first.
- Set From Date and To Date, then type a Mail From or Rcpt To. address.
- Add SMTP IP, Subject or Size to narrow the result, then click Search.
- To see another report, click its tab: Traffic Analysis, Password Log, Service Log, Login Log or Storage Log.
Search tab
The box is called Find all mails that have.
| Field | What it does | Default |
|---|---|---|
| From Date / To Date | The days to look in, picked from the calendar as dd-mm-yyyy. You cannot pick a future date. The two dates can be about one month apart at most. | Today |
| Mail From | Sender address. Must be a valid email address. | empty |
| Rcpt To. | Recipient address. Must be a valid email address. | empty |
| SMTP IP | The IP address of the machine that sent the mail. Must be a valid IP address. | empty |
| Subject | Words from the subject line. | empty |
| Size | Choose =, <, >, <= or >= and type a number in KB. | = |
| Search | Runs the search. |
You must fill Mail From or Rcpt To. (or both). The result table has the columns Header, Mail From, Rcpt To, Attachments, Subject, KB, Received and Last Action. Use Header to see the mail's header lines.
Traffic Analysis tab
This tab has four sub-tabs.
| Sub-tab | What you enter | What you see |
|---|---|---|
| Total Traffic | From Date and To Date, then Go. | Per day: Incoming mails and Total Data (KB), Outgoing mails and Total Data (KB), for the whole server. |
| Domain Traffic | A domain name (check it with the validate button), the dates, then Go. | The same figures for that domain. |
| User Traffic | A user's Email Address (check it with the validate button), the dates, then Go. | The same figures for that mailbox. |
| Top Traffic | Nothing. | A Top 10 Traffic table with Max Incoming and Max Outgoing columns. |
Password Log tab
Use it to find accounts whose passwords have or have not been changed.
| Field | What it does |
|---|---|
| From Date / To Date | The period to check. |
| Email / User / Domain name | Limit the report to one address, user or domain. Leave it empty to see results for the whole server. |
| Selector | Never changed, Not changed or Changed. |
| Go | Shows the result: Active user, Last Login On, Last Password Change On and Expiry Date, with page links. |
Above the result, EXPORT TO EXCEL downloads it and send Mail lets you mail the people listed.
Service Log tab
Shows four panels side by side, one for each of SMTP-IN, SMTP-OUT, IMAP and POP, with that service's recent log.
Login Log tab
| Field | What it does |
|---|---|
| Email Address | The mailbox to check. Click Go. |
The result lists Last Login Ip, Login Date, Service and Browser, then a table of Login IP, Date, Time and Service. A login IP shown in red is logged in now or did not sign out properly. Export To Excel downloads the log.
Storage Log tab
Enter Date From and Date To and click Submit Query. You see the Currently Running Plan and a table with Sr. No., Activation Date, Activated Upto, Plan Name and Available Space.
Example
A client of acme.in says a mail from tender@vendor.in never arrived. Rohit opens Manage Server › Search, sets the dates to the last three days, types tender@vendor.in in Mail From, and clicks Search. He sees the mail in the list and reads its header to confirm it reached the server.
Good to know
- Only a server administrator sees Search under Manage Server.
- To find a single domain or user quickly, use the box at the top of the admin console instead.
Common questions
Why does the search say the date range is out of range?
The gap between From Date and To Date can be about one month at most, and From Date cannot be later than To Date. Search in smaller slices.
Can I search without giving an address?
No. Enter at least one of Mail From or Rcpt To. in the Search tab.