Reset a forgotten password
To reset a forgotten password, click Forgot your password? on the login page and enter your email address. Choose to get a reset link at your alternate email, or answer your hint question. Open the link, enter the code and the captcha, then set a new password. Your administrator must have turned on Forgot Password for your domain.
How to reset a forgotten password
- On the login page, enter your address, click Next, then click Forgot your password?
- Enter your email address. XgenPlus shows the recovery options saved on your account.
- Choose your alternate email, or answer your hint question if you have no recovery contacts.
- Open the reset mail, enter the code and the captcha, and type your new password twice.
- Sign in with the new password.
When to use it
Anita at example.in forgets her password over a long weekend. She resets it with the link sent to her personal alternate email and is back in her mailbox without calling IT.
Good to know
- The new password must follow your organisation's password rules, shown on the screen.
- The masked recovery contacts on screen show which of your details XgenPlus will use.
- Keep your alternate email and hint question up to date in Settings so a reset always works.
Common questions
I don't see Forgot your password?. Why?
Your administrator has turned off self-service reset for your domain. Contact your IT helpdesk to reset the password.
What if I never added an alternate email?
XgenPlus asks your hint question instead. If you set neither, ask your administrator to reset the password, and add recovery details afterwards.