Password rules and allowed characters
An XgenPlus password can be up to 20 characters. Your organisation usually asks for at least one capital letter, one digit and one special character. Allowed special characters are * ! _ : ^ @ and the vertical bar. Do not use # % ' \ ~ & + " or the backtick. You cannot reuse your last 3 passwords.
How to password rules and allowed characters
- Choose a password of up to 20 characters.
- Include a capital letter, a digit and one of the allowed special characters, for example
@or!. - Avoid the characters that are not allowed, listed below.
- Check the rules shown on the password screen, as your organisation can set its own minimum length.
- Type the password twice and save it.
When to use it
Suresh tries to set Suresh#2026 as his new password and it is refused. The # sign is not allowed, so he uses Suresh@2026Blue instead and it is accepted.
Characters at a glance
| Type | Allowed |
|---|---|
| Capital letters | A to Z |
| Small letters | a to z |
| Digits | 0 to 9 |
| Special characters | * ! _ : ^ @ and the vertical bar | |
| Not allowed | # % ' \ ~ & + " and the backtick |
| Length | Up to 20 characters. Your organisation sets the minimum. |
| History | You cannot reuse your last 3 passwords. |
Good to know
- Which character types are required depends on your organisation. The password screen lists the rules that apply to you.
- Passwords are case-sensitive:
Mangoandmangoare different. - A mail app such as Outlook uses a separate app password, not your normal password.
Common questions
Why is my new password not accepted?
It is usually missing a capital letter, digit or special character, uses a character that is not allowed such as # or &, is shorter than your organisation's minimum, or matches one of your last 3 passwords.
What is a good example of a strong password?
Join three unrelated words with a digit and a special character, such as Mango7River@Desk. Do not use your name, mobile number or date of birth.
Can my administrator change these rules?
Yes. Your administrator decides the minimum length, which character types are required and how often you must change your password.