Sign in again after your session expires
If a "Session Expired" window appears, for example after your laptop sleeps or the network drops, type your password and click Yes, Keep Working. You carry on where you were, with the open screen and any half-written mail still there. Click No, Logout if you want to end the session instead.
How to sign in again after your session expires
- When the session window appears, check the email address shown.
- Type your password.
- Click Yes, Keep Working to continue, or No, Logout to sign out.
When to use it
Neha, a lawyer at example.in, closes her laptop in the middle of a long reply. After the meeting she opens it, types her password in the session window, and her draft is still on screen.
Good to know
- The window works for accounts that sign in with a company directory password too.
- If you click No, Logout, unsaved changes on screen are lost. Drafts saved earlier stay in Drafts.
Common questions
Why did my session expire?
Common reasons are a long period of inactivity, the computer going to sleep, a network drop, or someone signing in to your account elsewhere when multiple login is turned off.
Will I lose the mail I was writing?
No, as long as you choose Yes, Keep Working and sign in again. The screen you had open stays as it was.