Get started with your mailbox
To start using XgenPlus, open your organisation's webmail address, sign in with the email address and password your administrator gave you, and set a new password if asked. Your Inbox opens. Click Compose Mail to write a mail, open Sent to see what you sent, and add your signature in Settings › Signature.
How to get started with your mailbox
- Open your organisation's webmail address in a browser. Ask your administrator if you do not know it.
- Type your email address, click Next, enter your password and click Login.
- If asked, set a new password of your own. Only you should know it.
- Your Inbox opens. Click a mail to read it, or click Compose Mail to write one.
- Add your signature in Settings › Signature, and install the XgenPlus mobile app if you want mail on your phone.
When to use it
Pooja joins acme.in on Monday. IT hands her a slip with her address, pooja@acme.in, a temporary password and the webmail address. She signs in, sets her own password, sends a hello mail to her manager and adds her signature before lunch.
Your first ten minutes
| Do this | Where |
|---|---|
| Sign in | Your organisation's webmail address |
| Set your own password | Asked automatically on first sign-in, or Settings › Change Password |
| Read new mail | Inbox in the left pane |
| Write a mail | Compose Mail at the top of the left pane |
| See mail you sent | Sent in the left pane |
| Find a mail | The search box at the top |
| Add your signature | Settings › Signature |
| Add a recovery email | Settings › Security › Security, so you can reset a forgotten password yourself |
| Sign out | Your picture at the top right, then Logout |
Good to know
- Tick Remember me on the login page only on your own computer, never on a shared one.
- If your Caps Lock key is on, the login page warns you. A wrong password is often just Caps Lock.
- The mailbox can show menus in Hindi and other languages. Pick the language on the login page.
Common questions
Where do I get my email address and first password?
From your administrator or IT team. They create your account and tell you the webmail address to open.
Why am I asked to change my password the first time?
Your administrator set a temporary password and asked for a change at first sign-in, so only you know your new one.
Can I use my mail on my phone too?
Yes. Install the XgenPlus app and sign in with the same email address and password.