When to ask your administrator
Your administrator manages your account. Ask them when you need a password reset without a recovery email, more mailbox space, a higher sending limit, a blocked or deactivated account restored, or a feature switched on. Send the exact message you see on screen, so they can fix it quickly.
For: EveryoneWeb
How to when to ask your administrator
- Note the exact message on screen, or take a screenshot.
- Note your email address and what you were trying to do.
- Send this to your administrator or IT helpdesk.
When to use it
Neha's mailbox is full and she cannot clear enough old mail. She mails her IT team her address and the "Your account is full" message, and they increase her space the same day.
What only your administrator can do
| You need | Ask your administrator |
|---|---|
| A password reset, and Forgot your password? does not work | Yes |
| More mailbox space | Yes |
| A higher recipient or daily sending limit | Yes |
| An expired, deactivated or blocked account restored | Yes |
| Sign-in allowed from another country or network | Yes |
| A feature switched on, such as two-step login or mail apps | Yes |
| A deleted mail older than the recovery period | Yes, they can tell you what is possible |
Good to know
- Many things you can do yourself: change your password, signature, rules, blocked senders and display name in Settings.
- Search this help center or click Ask AI first. The answer is often one click away.
Common questions
Who is my administrator?
Usually your IT team or the person who created your email account. If you do not know, ask your manager.
Can XgenPlus support reset my password?
Your organisation's administrator resets passwords for your domain. Contact them first.
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Updated 2026-10-29