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Review mail held in Quarantine

To review quarantined mail, expand Category in the left pane and click Quarantine Mail. It lists mail held back as suspicious, or from senders outside your address book if you chose that antispam option. Open a mail to check it, and mark genuine mail Not Spam to release it.

For: EveryoneWebSecurity

How to review mail held in quarantine

  1. In the left pane, click Category to expand the list.
  2. Click Quarantine Mail.
  3. Open a mail to check the sender and content.
  4. If it is genuine, mark it Not Spam.

When to use it

Meera at acme.in is waiting for a purchase order from a new customer. It isn't in her Inbox, so she opens Quarantine Mail, finds it held because the sender wasn't in her address book, and marks it Not Spam.

Good to know

  • Quarantine Mail is a category view in the left pane, next to the other smart categories.
  • Treat quarantined mail with care. Don't open attachments or links in a mail you don't recognise.
  • To decide whether unknown senders go to quarantine, use Settings › Security › Antispam.

Common questions

A customer says they mailed me but I can't find it. Where should I look?

Check Quarantine Mail and the Spam-Promo folder. If your organisation uses the antispam dashboard, also check there.

Was this page helpful? Updated 2026-10-28