Find a mail you can't see
To find a missing mail, type the sender's name or a word from the subject in the search box at the top and press Enter. If it is not found, open Trash and Spam-Promo. Mail deleted from Trash can still be brought back from Archive of Deleted Emails within your domain's retention period, 7 days by default.
For: EveryoneWeb
How to find a mail you can't see
- Type the sender, subject or a word you remember in the search box and press Enter.
- Use the filter icon beside the search box for Advanced Search by date or folder.
- Open Trash and Spam-Promo and look there.
- Check your own folders and Snoozed, as a rule or a snooze may have moved it.
- If you deleted it from Trash, choose Archive of Deleted Emails from the filter icon and restore it.
When to use it
Sunil cannot find last week's travel booking. Search for "booking" shows nothing in Inbox, so he opens Trash, finds that he deleted it by mistake and moves it back.
Where to look
| You are looking for | Look in |
|---|---|
| A mail you received | Search box, then Inbox and your own folders |
| A mail you sent | Sent |
| A mail you were writing | Draft |
| A mail you deleted | Trash, then Archive of Deleted Emails |
| A mail that looks like spam | Spam-Promo and Quarantine Mail |
| A mail you snoozed | Snoozed |
Good to know
- Search starts showing matches after three letters.
- Mail in Trash and Spam-Promo is emptied automatically after 30 days.
- Restored mail goes to Trash first. Move it to another folder, or it will be removed again.
Common questions
Where is the mail I sent?
In the Sent folder in the left pane. Open it and the newest mail is at the top.
Where is a mail I was writing?
In the Draft folder. XgenPlus saves your mail there while you write.
Can I get back a mail I deleted last month?
Only within your domain's retention period, 7 days by default. The Mail Rescue Plus Pack gives a longer recovery period.
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Updated 2026-10-29