Move mail from Gmail or Google Workspace
To move mail from Gmail or Google Workspace, open Settings › Import Mails in XgenPlus, click Google under Or import using OAuth2 Authentication, sign in to the old account and allow access. The import then runs in the background. To keep receiving mail sent to the old address for a while, also set up a Connector.
How to move mail from gmail or google workspace
Where: Settings › Import Mails
- In XgenPlus, click your profile picture, then Settings, and open Import Mails.
- Under Or import using OAuth2 Authentication, click Google.
- In the Google window, sign in to the old account and allow access.
- Let the import run in the background. Come back to Import Mails to see the progress or click Refresh.
- Optionally, set up a Connector for the old account so new mail sent there still reaches you.
When to use it
Acme Traders is moving from Google Workspace to XgenPlus. Each employee, like Meera in accounts, opens Import Mails on their first day, clicks Google and signs in to their old account. Years of mail arrive in XgenPlus overnight, and IT never has to handle anyone's password.
Before you move
- Make sure you can still sign in to the old Google account. Keep it active until the import has finished.
- Check that your XgenPlus mailbox has enough space for the old mail. Imported mail counts towards your storage.
- If you will use Using IMAP instead of the Google button, make sure IMAP access is allowed in the old account. If it uses two-step verification, create an app password there.
- If Import Mails or Connector is missing from Settings, your administrator has hidden it. Ask them to turn it on.
Two ways to import
| Method | When to choose it |
|---|---|
| Google button (OAuth2) | The simplest way. You sign in on Google's page, and no password is typed into XgenPlus. |
| Using IMAP | When the Google button can't be used, for example if your old organisation blocks third-party sign-in. Enter the Email Address, the app password in Password / App-Password, the IMAP Host Name and Port, keep SSL Enabled on, and click Start import. |
While the import runs
- The import starts by itself once you sign in and allow access. It runs in the background. The time depends on the size of the mailbox and the limits of the old server, and can be up to 2 days. You can log out and carry on working.
- The Import Mails screen shows a progress percentage and the start time. Click Refresh to update it.
- Click Cancel on that screen to stop a running import.
Keep receiving mail sent to the old address
People may keep writing to your old address for a while. A Connector links the old account to XgenPlus and fetches its incoming mail for you.
- Click your profile picture, then Settings, and open Connector.
- On the New tab, enter the old account's Email Address, Password, Incoming Mail Server and port, and tick SSL if the server uses it. Pick the ready-made Google choice under Server, or enter the details yourself. If the old account uses two-step login, enter an app password.
- Keep Enabled ticked, click Verify, and when the check passes click Save.
- Open the Active tab to see the connector and its status.
Nothing you do in XgenPlus is synchronised back to the old account. To send from the old address too, fill in the outgoing (SMTP) details the same way. Use Import Mails to copy old mail once, and a Connector to keep new mail coming.
After you move
- Tell your contacts your new address.
- Set up your signature in XgenPlus.
- Export your contacts from Google as a CSV file and import them in XgenPlus Contacts. Import Mails copies mail only.
- Once the import has finished and the old address no longer gets mail, delete the connector on the Active tab.
Good to know
- When a whole organisation moves its domain, the administrator handles where new mail for the domain is delivered. Each person can still import their own old mail.
- You can't import your own XgenPlus account into itself.
Common questions
Do I need to give XgenPlus my Google password?
No. With the Google button you sign in on Google's own page and allow access. If you use Using IMAP instead, use an app password created in your Google account rather than your main password.
Can I use XgenPlus while the import runs?
Yes. The import runs in the background. The time depends on the size of the mailbox and the limits of the old server, and can be up to 2 days. You can log out and check later.
Will my contacts come across too?
Import Mails copies mail. Bring contacts across separately by exporting them from your old account as a CSV file and importing them in XgenPlus Contacts.