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Find colleagues in the directory

To find a colleague, start typing their name in To while writing a mail, and XgenPlus suggests matches from the global address book. To browse it, open Contacts, click Full View and tick Show Global Address Book or Show Admin Address Book. Your administrator decides whether these address books are turned on.

For: EveryoneWebAndroid

How to find colleagues in the directory

  1. In a new mail, start typing a colleague's name in To and pick the suggestion.
  2. Or open Contacts and click Full View.
  3. Tick Show Global Address Book or Show Admin Address Book.
  4. Expand GLOBAL ADDRESSES or ADMIN ADDRESSES to browse.

When to use it

Anita joined acme.in last week and her address book is empty. She types "fin" in To and the global address book suggests the finance controller.

Good to know

  • The global address book lists the users of your domain, and of other domains if your organisation allows it.
  • The same directory is available in the address picker when you write a mail.
  • Your organisation may allow you to send mail only to addresses in the global and admin address books.

Common questions

What is the Admin Address Book?

It is a list of contacts your organisation's administrator maintains and publishes to everyone, for example key outside partners.

Why don't I see the global address book?

Your administrator has not turned it on for you. Ask them.

For admins

Administrators control this feature for the whole domain:
Was this page helpful? Updated 2026-10-28