Edit the welcome mail for new users
To change the welcome mail, open the admin console, go to Manage Domain(s), expand your domain and click Alert/Notice, then open the Welcome Message tab. There are two mails, Welcome Message I and Welcome Message II. Edit From, Subject, CC, Bcc and the message in each and click Save.
How to edit the welcome mail for new users
Where: Admin console › Manage Domain(s) › your domain › Alert/Notice › Welcome Message
- Open Manage Domain(s), expand your domain and click Alert/Notice.
- Click the Welcome Message tab.
- In Welcome Message I or Welcome Message II, fill From, Subject and the Message, and add CC or Bcc if needed.
- Click Save under that welcome mail.
Fields
| Field | What it does |
|---|---|
| From | Sender address. Required, one address only, and it must belong to your domain. |
| Subject | Subject line. Required. |
| CC and Bcc | Optional copies. Each must be a valid address, and From, CC and Bcc must all be different. |
| Message | The body of the mail, in a rich-text editor. |
| To | Shown for information: the mail goes to the subscriber or email account holder. |
| Save | Saves that one mail. |
Example
Rohit sets From to
hr@acme.inin Welcome Message I and writes a short welcome with the helpdesk number. In Welcome Message II he adds a second note for new joiners. Each is saved with its own Save button.
Good to know
- Each welcome mail is saved separately.
- All addresses you enter must be existing mailboxes in your domain.
- The text applies to your domain only.
Common questions
What is the difference between Welcome Message I and II?
They are two separate mails, each with its own sender, subject, copies and text. Edit and save each one on its own.
Why am I told a user does not exist in this domain?
The From, CC and Bcc addresses must be real mailboxes of your domain. Create the mailbox first or use another address.