Edit default alert and notice mails
To edit the default system mails, open Manage Server › Alerts/Notices, select a tab such as Alert Message or Welcome Message, change From, Subject and Message, and click Save. Domains that have not set their own text use these server defaults. The mail goes to the subscriber or email account holder.
How to edit default alert and notice mails
Where: Admin console › Manage Server › Alerts/Notices
- Open Manage Server › Alerts/Notices.
- Select the tab for the kind of mail: Alert Message, Welcome Message, Notice Message, Footer / Disclaimer Message, Antivirus Message, Migration Mail or Verification Message.
- Find the mail you want and fill From and Subject. Add Cc or Bcc if you need them.
- Edit the Message in the editor.
- Click Save under that mail.
Every mail on these tabs has the same form, except the footer (see below), and each one is saved on its own.
| Field | What it does | Default |
|---|---|---|
| From | The sender address. One valid email address, no commas. Required. | Empty |
| Subject | The subject line. Required. | Empty |
| Cc / Bcc | Optional copy addresses. One valid address each. | Empty |
| Message | The mail body, written in a rich-text editor. Required. | Empty |
| To | Fixed. The mail goes to the subscriber or email account holder. | |
| Save | Saves that mail. |
The sender, Cc and Bcc addresses must be different from each other.
The tabs and the mails on them
| Tab | Mails you can edit |
|---|---|
| Alert Message | A user's mailbox size is about to reach its limit. A user shares a folder. A user unshares a folder. A domain is about to cross its time limit. A suspicious login attempt is found because the login came from a disallowed location. An email account is about to cross its time limit. A user's service is about to expire. A reminder that a user's service is about to expire. A user's service has expired and been blocked. |
| Welcome Message | Welcome Message I and Welcome Message II. |
| Notice Message | A mailbox size quota exceeds 100%. A domain has expired. An email account has expired. |
| Footer / Disclaimer Message | A single editor for the footer or disclaimer text, with no From or Subject. Under it, Do you want to add footer with your mail with Yes or No (Yes is selected first), and Save. |
| Antivirus Message | The antivirus mail. On this form the original subject is added after your Subject. |
| Migration Mail | Migration start, migration end, migration exception, migration cancel and migration space quota exceed. |
| Verification Message | Verification mail for 2-step authentication, for a change in email account settings, for verifying an alternate email address and for verifying admin login. |
Example
Rohit sets the server's default Welcome Message I so every new acme.in mailbox gets a friendly first mail. He writes "Welcome to Acme mail" as Subject, uses noreply@acme.in as From, writes the text and clicks Save.
Good to know
- When a domain administrator opens the same mail for their domain, it is marked as the default message set by the server administrator until they save their own text.
- On the mails with a form, From, Subject and Message are required. XgenPlus will not save them empty.
- Some mails depend on a feature being on for the domain. Editing the text does not turn the feature on.
Common questions
Do these texts apply to every domain?
They are the defaults. A domain administrator can save their own text for their domain, and that text is used for that domain instead.
Do I save the whole tab at once?
No. Each mail has its own Save button. Save every mail you change.