Fix missing notifications on Android
Open Notifications in the XgenPlus app and tap Refresh Notification. The app sends a test alert to your phone and shows OK or an error. If the registration is stale, it says Now fixing the notification issue and registers your phone again. For more detail, open Notification health.
For: EveryoneAndroid
How to fix missing notifications on android
Where: Menu › Notifications › Refresh Notification
- Open the menu, tap Notifications, then tap Refresh Notification.
- Wait for the result. A working phone shows Notificaton working fine.
- If the app says it is fixing the issue, wait until it finishes.
- For more detail, open Notification health and tap Run full diagnostics.
- Tap Send test notification or Share diagnostic report if support asks for it.
When to use it
Rohit reinstalls the app and stops getting alerts. He runs Refresh Notification once and alerts start again.
Good to know
- If the app says the token is empty, check your internet connection and try again.
- Also check that notifications are allowed for XgenPlus in your phone's settings.
- The extra logging switches in Notification health are off by default. Turn them on only if support asks.
Common questions
When should I run this?
After reinstalling the app, or whenever new mail alerts stop arriving.
What is in the diagnostic report?
A text summary of alert, mail sync and calendar sync health. Read it before sharing it.
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Updated 2026-10-28