Add your XgenPlus account
Open the app, tap Set up my email, type your XgenPlus address and tap Next. Enter your password, tick the Privacy Policy box and tap Next. Enter the verification code if your organisation asks for one, type your name and tap Next. The app then opens your mailbox.
For: EveryoneAndroid
How to add your xgenplus account
Where: Welcome screen › Set up my email, or menu › account header › Add New Account
- Tap Set up my email, or open the menu, tap your account name and tap Add New Account.
- Type your Email address and tap Next.
- Type your Password, tick the Privacy Policy and Terms of Service box and tap Next.
- If a 2-Step Authentication box appears, type the verification code and confirm.
- On You're almost done!, type your name as it should show on outgoing mail and tap Next.
- Read the App Permissions screen, tap Next and allow notifications.
When to use it
Priya joins Acme and gets priya@acme.in. She types the address and password in the app, enters the code her organisation sends, and her inbox appears.
Options
| Screen or field | What it does |
|---|---|
| Email address | Your full XgenPlus address. The app turns it to lower case. |
| Password | Appears after you tap Next on the address. |
| Privacy Policy and Terms of Service box | Must be ticked or Next is blocked. |
| Forgot Password | Opens Reset Password for the address you typed. |
| Manual Setup | For other mail servers. Use the related page for those accounts. |
| 2-Step Authentication code | Shown only if your organisation requires it. Tap Haven't Received the code yet? to get a new one. |
| Your name | Required. It is the sender name on your mail. |
While the app works you see messages such as "Fetching mail server configuration" and "Verifying incoming mail server settings".
Good to know
- You can add up to 10 accounts on one phone.
- Adding the same address twice shows "Account Already Exist !". Adding a mailbox that is already on the phone shows "This mailbox is already added to your accounts."
- If your organisation limits devices, you may see "Device restriction active! Please contact administrator with a request to allow registration of this device." Ask your administrator to allow the phone.
- If the administrator has blocked your account, setup stops with a message saying so.
- If you leave before the last screen the account is not saved. Start again.
- With no internet you see "Please check your internet connectivity".
- If the app cannot fetch settings for your address, it says "We could not fetch your mail server settings". Use Manual Setup or ask your administrator.
Was this page helpful?
Updated 2026-10-28