XgenPlusXgenPlusHelp Center

Refresh your account settings

Open the menu and tap Refresh Account. The app checks your organisation's settings again and updates your menu, sync options and inbox colours. When it shows Account Refreshed Successfully the screen closes. Use it after your administrator changes something for your account. It needs internet.

For: EveryoneAndroid

How to refresh your account settings

Where: Menu › Refresh Account

  1. Open the menu and tap Refresh Account.
  2. Wait while the status lines run, such as Checking domain settings and Saving refreshed account settings.
  3. When you see Account Refreshed Successfully, go back to the mailbox.

When to use it

Your administrator turns on Web Login for the domain. Anita taps Refresh Account and the Web Login item appears in her menu.

Good to know

  • You need internet. Without it the app says "No internet connection!".
  • Your password and sign-in details stay as they are.
  • If something fails you see "Some account settings could not be refreshed. Please try again later." or "Account refresh failed. The server is not responding." Try again later.
  • Use this only on your XgenPlus account. Other mail accounts have nothing to refresh.
Was this page helpful? Updated 2026-10-28