Auto-reply to selected senders
To auto-reply to selected mail, open Settings › Rules/Advance Forwarding, set a condition on the Rules tab, and choose the action Auto Reply. Write your text in Auto Reply Message, optionally tick Attach Mail Body, click OK and then Save. Each sender gets at most one automatic reply a day.
How to auto-reply to selected senders
Where: Settings › Rules/Advance Forwarding › Rules
- Open Settings › Rules/Advance Forwarding and stay on the Rules tab.
- Choose a condition under Rule and type the text to match in Message.
- Under Action, choose Auto Reply. The Auto Reply Message panel opens.
- Write the reply and tick Attach Mail Body if the reply should quote the original mail.
- Click OK, then Save.
When to use it
The support desk at acme.in creates a rule "To contains support@acme.in" with the action Auto Reply: "We have received your request. Our team replies within 4 business hours." Every customer gets an acknowledgement without anyone typing it.
Options
| Option | What it does |
|---|---|
| Auto Reply Message | The reply text. You can format it and type in Indian languages. Up to 4000 characters. |
| Attach Mail Body | Quotes the sender's original mail under your reply. |
| Show Auto Reply Message | Shows the reply text of a saved rule. |
Good to know
- The reply is sent from your own address, and the subject says it was sent automatically in response to the original mail.
- For each sender only one automatic reply is sent in a day.
- XgenPlus does not send an auto-reply to your own address.
- The rule counts towards the number of rules your administrator allows.
Common questions
How is this different from Out of Office?
Out of Office replies to everyone for a set period. An Auto Reply rule replies only to mail that matches the rule's condition, and stays on until you delete the rule.
How do I check the text of an existing auto-reply?
In the rules list, use Show Auto Reply Message next to the rule.