IMAP, POP and SMTP server settings
To use XgenPlus in a mail app, turn on IMAP or POP in Settings › Enable POP/IMAP, create an app password, then add the account by hand. The servers are the same for everyone, namely imaps.xgenplus.com port 993, pops.xgenplus.com port 995, and smtps.xgenplus.com port 465 (SSL) or 587 (STARTTLS). Your user name is your full email address.
How to imap, pop and smtp server settings
- Turn on IMAP (recommended) or POP in Settings › Enable POP/IMAP and click Update.
- Create an app password in Settings › Security › App Password.
- In your mail app, add an account and choose manual or advanced set-up.
- Enter the server settings from the table below, with your full address and the app password.
When to use it
Sneha at acme.in reads company mail in Apple Mail on her Mac next to her personal Gmail. She turns on IMAP, makes an app password and adds the account by hand in five minutes.
Server settings
| Setting | Incoming (IMAP) | Incoming (POP) | Outgoing (SMTP) |
|---|---|---|---|
| Server name | imaps.xgenplus.com | pops.xgenplus.com | smtps.xgenplus.com |
| Port | 993 | 995 | 465 with SSL, or 587 with STARTTLS |
| Security | SSL | SSL | SSL on port 465, STARTTLS on port 587 |
| Authentication | Password | Password | Required, same as incoming |
| User name | Your full email address | Your full email address | Your full email address |
| Password | Your app password | Your app password | Your app password |
Good to know
- These server names are the same for every XgenPlus customer, whatever your own domain is. Do not use your own domain name as the server name.
- Your administrator must allow POP and IMAP for your account. If Enable POP/IMAP is missing from Settings, ask them.
- In Enable POP/IMAP you choose a start date. Older mail does not appear in the app.
Common questions
Should I use IMAP or POP?
Use IMAP if you read mail on more than one device. It keeps folders and read status in step with webmail. POP downloads mail to one device.
Does my app find the settings automatically?
No. XgenPlus has no automatic set-up for mail apps, so choose manual set-up and enter the settings yourself.
Should I add XgenPlus as an Exchange account?
No. Choose IMAP when the app offers a choice, and use the settings above. For calendar and contacts on your phone, use the XgenPlus mobile app.