Your first day as a domain admin
On your first day as an XgenPlus domain admin, open the console from webmail, check your domain details with the pencil next to your domain name, then review the Option tab. Next add users one by one or in bulk, create groups, set your Policy and post an Alert/Notice to tell people what is new.
For: Domain adminWebAdmin
How to your first day as a domain admin
Where: Admin console › Manage Domain(s) › your domain
- Open the admin console from webmail with Admin, and look at the Dashboard.
- Click the pencil next to your domain name to open Edit Domain and check the details on the Domain tab.
- Open the Option tab and review the switches, such as Allow Dual Authentication.
- Add your people with Add User, or use Bulk Add for a list.
- Create your groups in Manage Groups.
- Open Policy and set the rules for your domain.
- Post a message in Alert/Notice so users know what has changed.
The checklist
| Done | Task | Where |
|---|---|---|
| ☐ | Open the console and find your way around. | Webmail profile menu › Admin |
| ☐ | Check the details saved for your domain. | Pencil next to your domain name › Edit Domain › Domain tab |
| ☐ | Review the switches for your domain, for example Allow Dual Authentication, which shows the two-step login choice in each user's Settings. | Edit Domain › Option tab |
| ☐ | Add users one at a time. | Manage Domain(s) › your domain › Add User |
| ☐ | Add many users from a list. | Manage Domain(s) › your domain › Bulk Add |
| ☐ | Give helpdesk, billing and group staff their roles in each person's User Type. | Add User or Manage Users |
| ☐ | Create groups for departments or teams. | Manage Domain(s) › your domain › Manage Groups |
| ☐ | Set the rules for the domain. | Manage Domain(s) › your domain › Policy |
| ☐ | Tell users about the changes. | Manage Domain(s) › your domain › Alert/Notice |
Example
Meera joins Acme India as IT head on Monday. By lunch she has opened the console, checked the domain details for acme.in and switched on Allow Dual Authentication. She adds her team with Bulk Add, makes Rohit a Support Administrator and creates a group for each department. In the afternoon she sets the Policy and posts an Alert/Notice that mailboxes are ready.
Good to know
- Check the domain details and options first, then add users.
- Test each change with your own mailbox or one test user before telling everyone.
- You are asked for a login code the first time you open the console in a sign-in. See the page on opening the admin console.
- Items you cannot see in the menu are not available to your role.
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Updated 2026-10-28