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Set the password policy

To set password rules, open Manage Domain(s), expand your domain and click Policy. In the PASSWORD POLICY box, switch on the character types users must include, enter the Minimum Password Length, and choose when passwords must be changed. Click Save. The length must be greater than 2 and less than 21 characters.

For: Domain admin, Server adminWebSecurityAdmin

How to set the password policy

Where: Admin console › Manage Domain(s) › your domain › Policy › PASSWORD POLICY

  1. Open Manage Domain(s), expand your domain and click Policy.
  2. In PASSWORD POLICY, switch Capital Letter, Numeric Letter and Special Letter to Yes for the types every password must contain.
  3. Enter the Minimum Password Length.
  4. Under the change-interval rules, switch on First Login after creation of the account, Every, or both. For Every, set the number of months.
  5. Click Save at the bottom of the page.

Fields

Field What it does Limits
Capital Letter Passwords must contain at least one capital letter (A to Z). Yes or No
Numeric Letter Passwords must contain at least one digit (0 to 9). Yes or No
Special Letter Passwords must contain at least one special character. Yes or No
Minimum Password Length The shortest password allowed. A number greater than 2. The on-screen note says less than 21 characters.
First Login after creation of the account The user must change the password the first time they sign in. Yes or No
Every (months) The user must change the password every set number of months. Yes or No, then a whole number greater than zero

Example

Rohit sets Capital Letter, Numeric Letter and Special Letter to Yes, Minimum Password Length to 10, and Every 3 months. New staff at acme.in also change the first password when they sign in.

Good to know

  • When Every is No, the months box stays greyed out.
  • The rules apply to the domain you opened.

Common questions

Which special characters count?

The admin console lists the asterisk, exclamation mark, underscore, colon, vertical bar, caret and at sign as the special characters in its password prompts.

Can I set a one-character minimum?

No. The page refuses a minimum length below 3 and shows a message.

Was this page helpful? Updated 2026-10-28