Find and manage users
To find a user, open Admin console › Manage Domain(s) › your domain › Manage Users, type a login name, employee code or mobile number and click Search or Exact. Quick buttons list administrators, expired or deactivated accounts. Click a login name to edit that user. The list stays empty until you search.
How to find and manage users
Where: Admin console › Manage Domain(s) › your domain › Manage Users
- Open Manage Users.
- Type a login name, employee code, mobile number or other text in the search box.
- Click Search for a partial match, Exact for one precise match, or Alias, Archive or Attribute for those lookups.
- Or click a quick button such as Expired or Deactive.
- Click a login name to open that user for editing.
Search and quick buttons
| Button | What it does |
|---|---|
| Exact | Finds a user whose login name or employee code is exactly what you typed. A number of 10 or more digits is treated as a mobile number. Pressing Enter in the box also runs Exact. |
| Search | Finds users whose login name starts with what you typed, or whose employee code matches. A mobile number or a full email address also works. |
| Archive | Looks among deleted users whose address starts with your text. Each result has a Restore User link. |
| Alias | Finds users who have an email alias starting with your text. |
| Attribute | Finds users whose extra user field, defined for your domain, equals your text. |
| Administrator | Lists domain and server administrators. |
| Null Account | Lists accounts set up as null accounts. |
| Expired | Lists accounts whose expiry date has passed. |
| Deactive | Lists accounts with Activate account switched off. |
| Unlimited | Lists mailboxes with no space limit. |
| Age Analysis | Opens a month-by-month table of when users were activated and when they expire. |
The search box takes up to 30 characters.
The user table
| Column | Shows |
|---|---|
| Name | The login name. Administrators are shown in red and deactivated users in brown. Click it to edit the user. |
| The full address. | |
| Activation Date / Expiry Date | When the account started and when it ends. |
| Last Login Date | The user's last sign-in. |
| Space Used/Allowed(MB) | Click Calculate to see space used against space allowed. After an Alias search this column shows the aliases, and after an Archive search it shows Restore User. |
See how old your mailboxes are
Click Age Analysis. The table is headed Age Analysis for your domain, as on today's date, and lists the twelve months with No. of Users Activated and No. of Users Expired / To Be Expired. Click a number to open Manage Users with those users listed.
Search from the top bar
The search box at the top of every page, with the hint User / Email / Mobile No., also finds users. Type a login name, an email address or a mobile number and press Enter. Manage Users opens with the result.
For Support Administrators
Manage Users is the only user page a Support Administrator sees. You can search the same way and open ordinary users. Opening a server, domain, billing, support or group administrator shows a message that you are not allowed to view their details.
Example
At year end, Meera, the IT admin at acme.in, clicks Expired and sees the contractor accounts that ended in March. She then opens Age Analysis and clicks the March figure to review exactly who is due to expire.
Good to know
- Domain administrators see their own domain only. Server administrators open a domain first.
- To remove users, use Delete Users. Manage Users only finds and opens them.
- Users you deleted can be found with Archive and brought back.
Common questions
Why is the list empty when I open Manage Users?
The list fills only after you search. Type something and click Search, or click a quick button such as Administrator.
How do I find who owns an alias address?
Type the alias, or its first letters, and click Alias. The last column then lists the aliases of each matching mailbox.
How do I list the users whose accounts end in a particular month?
Click Age Analysis, then click the number in the No. of Users Expired / To Be Expired column for that month. Manage Users opens with those users listed.