Renew your domain subscription
To renew, open the Domains tab in your dashboard and click Renew Now next to the domain. Choose how many years to renew for, add a promo code if the code allows renewals, click Confirm & pay and complete the payment. The expiry date moves forward and the mail server is updated automatically.
How to renew your domain subscription
Where: Dashboard › Domains › Renew Now
- Open the Domains tab and find the domain.
- Click Renew Now. A reminder email from us also links straight to the renewal of that domain.
- Under Renew for, choose the number of years.
- Enter a promo code if you have one and click Apply.
- Click Confirm & pay and finish on the payment page.
When to use it
Meera gets a renewal reminder for acme.in three weeks before it ends. She clicks the link in the email, picks 2 years, pays by card, and the Domains tab shows the new date.
Good to know
- Renewal is at the current size of your domain, including Mail Rescue and Storage Boost, which appear as their own lines in the renewal quote.
- Renewal payments are not refundable by default. If you renewed by mistake, ask within 15 days of the renewal date.
- Within 15 days of expiry you cannot add users or packs. Renew first.
- Multi-year terms are paid in advance and are not refundable, and promo codes do not apply to them.
- You can cancel at any time by writing to support@xgenplus.com. That stops future renewals but does not refund the term you paid for.
Common questions
Why does Renew Now not appear?
It shows for verified domains on a paid plan. A trial domain is never renewed; use Upgrade to move it to a paid plan.
What do I do if a payment is left unfinished?
The Domains tab shows Pay Invoice or Complete payment for an unpaid order. Use it to finish.
What is the "Mail server updated" step?
After payment the page confirms the payment, extends the expiry date and updates the mail server, retrying automatically. It can take a few minutes, and you may close the page and check the Domains tab later. If the mail server step cannot be confirmed, contact support with your reference. Your payment and expiry date are still correct.