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Restore a mailbox from a backup

To restore mail, open Admin console › Backup & Archival › Restore. Find the user, click Select, click Upload and add the backup ZIP file. When it shows Done, click Close in the upload window to start the restore. Follow the progress on the Queue tab, where you can also cancel a queued job.

For: Domain admin, Server adminWebAdmin

How to restore a mailbox from a backup

Where: Admin console › Backup & Archival › Restore

  1. Open Backup & Archival and click Restore.
  2. Type the user's email, login or mobile number, click Exact or Search, then click Select.
  3. Click Upload and choose the backup ZIP file from your computer.
  4. When the file shows Done, click Close. This adds the restore job to the queue.
  5. Follow the job on the Queue tab until the status shows Completed.

Queue tab

The page opens on the Queue tab, titled Restore Mail Backup, with recent restore jobs for your domain.

Item What it shows
Counters and filters Queued, Running, Completed and Failed counts, a status list, a Mailbox box and a refresh icon.
Columns Requested At, Mailbox, Restore Source, Status, Age, Started At, Finished At, Action.
Age A progress bar with the files processed, the file being worked on and any error.
Action Cancels a queued job. You are asked to confirm.

Configure tab

Option What it does
Upload Opens Upload File(s). Choose the file with Select file from your computer or drag it in. Only a ZIP file is accepted.
Close Closes the upload window. If a file uploaded successfully, it also starts the restore.
Restore History This user's earlier restores: file name, when each step ran and an action.

Example

A user at acme.in deletes a project folder by mistake. Meera finds her mailbox, uploads last month's backup ZIP and clicks Close. She watches the progress bar on the Queue tab until the job is completed.

Good to know

  • Use backup files you created with Backup & Archival › Backup.
  • You can restore only into mailboxes in your domain, unless a server administrator has allowed you to manage other domains.
  • Restoring happens in the background. You can leave the page and come back.
Was this page helpful? Updated 2026-10-28