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Run billing reports on users and mails

To run a billing report, sign in as a billing administrator and open Admin console › Reports › Reports. On the Statistics tab choose what to report on, such as New User Created or User Expired, pick a period and click Search. You can print the result or download it.

For: Billing adminWebAdmin

How to run billing reports on users and mails

Where: Admin console › Reports › Reports

  1. Open Reports in the sidebar and click Reports.
  2. On the Statistics tab, choose the report in the first list.
  3. Enter an email address if the report asks for one.
  4. Pick Current Date, Current Month or Current Year, or choose a date range.
  5. Click Search, then print or download the result.

Statistics tab

Report What it shows Needs an email address
New User Created Email address, space allotted, status, mobile, last login date, register date and expiry date for users created in the period. No
Mails Incoming and outgoing mail count and size per day, or for one user if you enter an address. Yes
User Expired User, domain, user type, register date and expiry date for users whose subscription ended in the period. No
Email Alias Email address, alias address and creation date. No
Show Tracking Opens a map of the places where the user checked in during the period. Yes
Spammer Mail from, mail to, subject and date of mails flagged as spam. Optional
Option What it does
Period list Current Date, Current Month or Current Year.
Date range (From and To) Use instead of the period list. Choosing one clears the other.
Search Runs the report.
Reset All Clears the form.
Print Report / Download Report Print the result or download it as a file.

The page also explains the short codes in the results, such as (A) Active, (D) De Active, (BA) Billing Administrator and (DA) Domain Administrator.

Other tabs

Tab What it does
Merge Account Pick a period or enter a source and a target email address, then click the generate button. Lists merges with both addresses, merge date, folders, mails, size, IP address and browser.
Archive Choose Mails or Users, enter an email address where asked, set the dates and click Search. The Archive Status button shows the state of archiving.
Notification Choose an email address or a group, set the dates and click Search to list the notifications sent, with subject, message, device type and date.

Example

At the end of the quarter, the billing administrator at acme.in opens Reports, picks User Expired, chooses Current Month and clicks Search. She downloads the list and sends it to Rohit so renewals can be raised.

Good to know

  • The reports cover your own domain only. Email addresses you enter must belong to it.
  • New Domain Created and Domain Expired are not offered to billing administrators.
Was this page helpful? Updated 2026-10-28