# Monitor mailbox migrations

To monitor mailbox migrations, open **Reports › Current Migrations**. Summary boxes count Total, Pending, Running, Completed, Failed and Unknown migrations. Each row shows the user, source host and status. Click the plus sign on a row to see folder-by-folder progress, and click **Refresh** to reload the list.

## How to monitor mailbox migrations

1. Open **Reports › Current Migrations**.
2. Read the boxes at the top: **Total**, **Pending**, **Running**, **Completed**, **Failed** and **Unknown**.
3. Check the **Status** of each user. A running migration shows a percentage bar.
4. Click the **+** sign on a row to open folder progress. Click **-** to close it.
5. Click the **Refresh** icon at the top to reload the whole list.

## What the list shows

| Column | What it shows |
|---|---|
| **+ / -** | Opens or closes the folder progress for that user. |
| **User Name** | The XgenPlus mailbox the mail is going into. |
| **Host** / **Port** | The old mail server the mail is coming from. |
| **Migrate From** | The login on the old server. |
| **Status** | **Pending**, **Running** (with a percentage bar), **Completed**, **Failed** or **Unknown**. |
| **Start Date** | When the migration started. |
| **Action** | A refresh icon for pending and running migrations, and a red delete icon for completed ones. |

## Folder progress

Click **+** on a row to see one line per folder:

| Column | What it shows |
|---|---|
| **Folder Name** | The folder being moved. |
| **Status** | Status of that folder. |
| **Expected** / **Fetched** / **Stored** / **Errors** | How many mails are expected, fetched from the old server, saved in XgenPlus, and failed. |
| **Total Size** | Size of the mail moved so far. |
| **Last Fetch**, **Fetch End**, **Store End** | Time stamps for each stage. |
| **Action** | A delete icon on completed folders. |

A **Total Mail** row adds up all the folders.

## Buttons

| Control | What it does |
|---|---|
| **Refresh** (top of the panel) | Reloads all rows and the summary boxes. |
| Refresh icon in **Action** | Reloads the folder progress and percentage for that user. |
| Delete icon on a completed row | Asks you to confirm, then removes the completed migration record for that user. |
| Delete icon on a completed folder | Asks you to confirm, then removes that folder's progress record. |

## Example

> During the move of acme.in from an old server to XgenPlus, Rohit keeps this page open. The **Running** box shows 40 mailboxes. He clicks **+** on Meera's row, sees that the **Sent Items** folder has errors, and asks her to check the old password. When all rows read **Completed**, he deletes the records to clean the list.

## Good to know

- Migrations appear here when users or admins set up a mail import from another server.
- Only server administrators can delete migration records.
- The percentage bars refresh when you open the page, change page, or click a refresh icon.

## Common questions

**What does Unknown mean?**

The migration's status could not be read as pending, running, completed or failed. Open its folder progress and click **Refresh** to check again.


Source: https://docs.xgenplus.com/server/monitor-mail-migrations/