# Merge one mailbox into another

To merge two mailboxes, open the admin console and go to **Manage Server › Merge Account**. Enter the **Source Account** and **Target Account**, click **Proceed to select items**, choose the items and folders, then click **Proceed to Merge**. Mail is moved from the source to the target, so keep the browser open until it finishes.

## How to merge one mailbox into another

1. Open **Manage Server › Merge Account**.
2. Type the **Source Account** email and click **Search**. When it says **Email Address is valid!**, type the **Target Account** and click **Search**.
3. Click **Proceed to select items**.
4. Choose **Email with Folders** or **Only Inbox and Sent**, then click **Proceed to select folders**.
5. Tick the folders to merge (or use **Check/Uncheck All**) and click **Proceed to Merge**.
6. Keep the page open until it shows **Merging Mails from Source to Target Account Completed**.

## Before you start

- Both accounts must exist. XgenPlus checks each address when you click **Search** and shows **Email Address is valid!** or **Invalid Email Address!**.
- The target must be a different address from the source. Otherwise you see **Target Email Address can't be same as Source Email Address!**.
- The **Target Account** box is switched on only after the source is valid, and **Proceed to select items** only after both are valid.

## Steps in detail

### Choose what to merge

| Option | What it does | Default |
|---|---|---|
| **Email with Folders** | Merges the mail of all the source's folders. | Selected |
| **Only Inbox and Sent** | Merges only the Inbox and Sent folders. | |

### Choose folders

You see a list of the source's folders with a tick box for each and **Check/Uncheck All**. The page reminds you of the rules:

- The folders are merged into an existing folder of the same name, or created automatically if the target has no such folder.
- The merge cannot be paused or stopped, and you must not shut down the browser or system.
- No admin restrictions apply, such as space quota or folder list.
- Encrypted mails are not merged.

If you tick no folder you see **Select at least one folder !!**. If the folders you ticked have no mail you see **There is no mails in selected folders !!**.

### Not enough space in the target

If the mail to merge needs more space than the target has free, XgenPlus shows the available and required space in MB and asks **Do you want to continue.. ?** If you continue, the target's allowed space is raised to the required size, rounded up, so everything fits.

### While it runs

For fewer than 10,000 mails you see a progress bar with the current folder and a **Merge Log** that lists each folder with **Total Mails** and **Moved Mails**. At the end you see **Merging Mails from Source to Target Account Completed** and **Transaction is completed successfully**.

For 10,000 mails or more the merge runs in the background. XgenPlus shows **Mail merge process has been started** and **You will be notified through email, once the process is finished.**

## Example

> Meera Nair had two mailboxes at acme.in, meera@acme.in and meera.nair@acme.in, after a rename. Rohit merges meera.nair@acme.in (source) into meera@acme.in (target) with **Email with Folders**. The target has less free space than needed, so he accepts the prompt. All mail now sits in meera@acme.in and the old mailbox is empty.

## Good to know

- Merging moves mail out of the source, so the source mailbox is left without those mails.
- The source account itself is not deleted. Remove or deactivate it separately if you no longer need it.
- Only a server administrator sees **Merge Account** under **Manage Server**.

## Common questions

**Is the mail copied or moved?**

Moved. Each mail is added to the target mailbox and removed from the source mailbox.

**Can I stop a merge once it starts?**

No. The merge cannot be paused or stopped, and you must not close the browser or shut down the system while it runs.


Source: https://docs.xgenplus.com/server/merge-account/