# Use a promo code or pay for several years

Enter a promo code at the payment step, then click **Apply**; the discount shows before you pay. Each announced code sets its own value and who can use it. Codes generally work on a first purchase only, not on add-ons. Paying 2 to 5 years in advance gives 5% to 15% off instead.

## How to use a promo code or pay for several years

1. At **Payment**, or in **Renew for**, choose one year for a promo code, or 2 to 5 years for the multi-year rate.
2. For a promo code, type it and click **Apply**.
3. Check that the order summary shows the discount.
4. Pay as usual.

## When to use it

> Rohit's director asks for the cheapest option. The order has 60 users and no promo code, so Rohit compares the one-year total with the three-year total in the summary. The three-year rate is lower, and he pays it.

## Which discount applies where

| Situation | Promo code | Multi-year rate | Refundable |
|---|---|---|---|
| First purchase, one year | Yes | Not applicable | Within 15 days of payment |
| 2 to 5 years paid in advance | No | Yes | No |
| Renewal, one year | Depends on the code | Not applicable | Only if renewed by mistake, within 15 days |
| Plus Packs | No | Mail Rescue and Storage Boost get 5% off on a renewal of two years or more | No promo codes |

## Good to know

- The value of a promo code and who can use it depend on each announced code. Codes generally work on a first purchase only and not on add-ons.
- Multi-year terms are paid in advance and cannot be refunded, in whole or in part.
- The discount appears as its own line on the order and invoice.

## Common questions

**Can I use both a promo code and a multi-year discount?**

No. Choosing more than one year clears the promo code. Promo codes apply to one-year terms.

**What does the code say if it does not work?**

You see "Invalid or expired promo code".

**How much do I save with several years?**

Between 5% and 15% on the whole order. The exact rate for each term is shown at checkout.


Source: https://docs.xgenplus.com/plans/promo-codes-and-multi-year/